- Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is preferred
- Educational experience: Bachelor's degree or equivalent professional experience
- Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities
- Process / operations experience: strong and proven experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities. Experience running complex processes using Lean or other techniques
- Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success
- Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful
- Be self-aware, flexible and open-minded
- Possess a rare combination of analytical thinking, hands-on problem solving, and a customer- service mindset
- Be an advocate for your customers and your team. Your success depends on theirs
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Shared Services Manager
Found in: Talent AU C2 - 20 hours ago
West Recruitment Parramatta, Australia Full timeMarket leading organisation · - Lead and drive projects · - Competitive Salary + bonuses · About Your Employer · As an industry leader the organisation has a proven track record of success, and their commitment to innovation and growth sets them apart. With a strong focus on empl ...
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Business Services Supervisor/Manager
Found in: Talent AU C2 - 20 hours ago
Lawson Elliott Parramatta, Australia Full time$100k - $140k + Super · Based in their Parramatta office – with flexibility to work from home · Development pathway into senior leadership · Great internal resources and supportive team dynamic · My client is a reputable mid-tier firm (ranking amongst the Top 15 in the AFR Top ...
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Service Management
Found in: Talent AU C2 - 20 hours ago
Unisys Rhodes, Australia Full timeWhat success looks like in this role: · Provides point of contact and escalation for process related questions or issues. Ensures clarity around priorities and goals for the Service Management organization. · Works with senior management and other peers for strategy developmen ...
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Business Services Manager
Found in: Talent AU C2 - 1 day ago
Charterhouse Baulkham Hills, Australia Full time, Part timeJob details · Location: Baulkham Hills Salary: $130,000-150,000 plus super Job Type: Permanent Discipline: Accounting · Reference: V Posted: 1 day ago · Share this job · Job description · Senior/Manager · Accounting firm in Norwest Business Park · Parking on site · Flexible wo ...
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Category Manager, Managed Services
Found in: Talent AU C2 - 20 hours ago
HP Australia Rhodes, Australia Full timeCategory Manager, Managed Services (Greater Asia) · Description - · As hybrid work becomes the norm, we have a significant opportunity to accelerate our workforce services and solutions growth. Workforce Solutions shall continue and expand our existing services offerings, include ...
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Veterinary Services Manager/Senior Veterinarian – Western Sydney
Found in: Talent AU C2 - 5 days ago
Seven Animal Health Parramatta, Australia Full timeVeterinary Services Manager/Senior Veterinarian – Western Sydney, NSW (as well as mobile around NSW) – full-time position · This Veterinary Practice has recently changed their structure to incorporate this Senior role in Clinic as well as out in the field in the form of a Mobile ...
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National Customer Service Manager
Found in: Talent AU C2 - 2 days ago
Lucky White Goods Pty Limited Seven Hills, Australia Full timeLucky White Goods is currently seeking a dynamic and driven professional to fill the role of National Customer Service Manager. This Position is a full-time opportunity based in our Head Office in Sydney, and we are specifically looking for an individual who is ambitious, highly ...
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Service Manager
Found in: Talent AU C2 - 6 days ago
James Frizelle`s Automotive Group Warwick Farm, AustraliaAbout the Role · : We are excited to offer an amazing opportunity for a passionate, motivated and experienced Service Manager to join the Kia/Suzuki Team in Warwick Farm. To succeed in this role you will be a natural leader who enjoys a challenge. · The role will involve the f ...
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Field Services Manager
Found in: Talent AU C2 - 20 hours ago
Temperzone Blacktown, Australia Full timeJob Description · The Field Services Manager for Australia and New Zealand plays a pivotal role in ensuring our customers across the region experience the highest levels of satisfaction. You will lead a dynamic team of dedicated technicians and warranty agents, enabling them to d ...
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Service Manager
Found in: Talent AU C2 - 5 days ago
Peter Warren Automotive Holdings Warwick Farm, Australia Full timeWarwick Farm - NSW · About the Role: · We are excited to offer an amazing opportunity for a passionate, motivated and experienced Service Manager to join the Kia/Suzuki Team in Warwick Farm. To succeed in this role you will be a natural leader who enjoys a challenge. · The role w ...
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Service Manager
Found in: Talent AU C2 - 6 days ago
Peter Warren Automotive Warwick Farm, AustraliaAbout the Role: · We are excited to offer an amazing opportunity for a passionate,motivated and experienced Service Manager to join theKia/Suzuki Team in Warwick Farm.To succeed in this role you will be a natural leader who enjoys achallenge. · The role will involve the following ...
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Service Manager
Found in: Talent AU C2 - 6 days ago
Peter Warren Automotive Holdings Warwick Farm, AustraliaAbout the Role: · We are excited to offer an amazing opportunity for a passionate, motivated and experienced Service Manager to join the Kia/Suzuki Team in Warwick Farm. To succeed in this role you will be a natural leader who enjoys a challenge. · The role will involve the follo ...
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Group Service Manager
Found in: Talent AU C2 - 20 hours ago
Temperzone Blacktown, Australia Full timeJob Description · Shape the customer experience and drive business success by managing all after sales services across ANZ. Your responsibilities will span across operational, administrative, parts sales, and technical aspects, demanding a blend of leadership, problem-solving, an ...
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Assistant Service Manager
Found in: Talent AU C2 - 6 days ago
Aon North Ryde, Australia Full timeHybrid working arrangement · On the job training provided - no insurnce experience needed · Use your experience in high volume administration roles. · HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential ...
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Services Manager
Found in: Talent AU C2 - 2 days ago
NEXTDC Ltd Artarmon, Australia Full timeCompany Description · At NEXTDC we are building the heart of Australia's high-tech future. · We are an ASX 100-listed technology company, with over 120MW of client contracts under management in 13 data centres across 7 major cities in Australia. We are well funded for our ongoing ...
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Group Service Manager Full-time
Found in: Talent AU C2 - 20 hours ago
Temperzone Australia Blacktown, Australia Full timeCompany Description · Temperzone is a leading manufacturer, distributor of innovative air conditioning and ventilation products throughout Australasia, Southeast Asia, and China. We are also the exclusive distributor of Hitachi Cooling & Heating products within Australia and New ...
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Field Services Manager Full-time
Found in: Talent AU C2 - 20 hours ago
Temperzone Australia Blacktown, Australia Full timeCompany Description · Temperzone is a leading manufacturer, distributor of innovative air conditioning and ventilation products throughout Australasia, Southeast Asia, and China. We are also the exclusive distributor of Hitachi Cooling & Heating products within Australia and New ...
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catering services manager
Found in: Talent AU C2 - 5 days ago
Advantaged Care Edensor Park, Australia Full timeLooking for an experienced Catering Manager to run our Aged Care kitchen · 29th April, 2024 · At Advantaged care we offer Aged Care redefined. We believe care is only part of the equation and have created each of our residences focusing on natural light and open spaces providing ...
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Services Manager
Found in: Talent AU C2 - 2 days ago
Lendlease Southern Sydney, Australia Full timeLong-term, and large-scale project - enjoy stability and longevity in your role. · Grow your career on a high-level Commonwealth Government project. · Interstate applicants are encouraged to apply - relocate and help deliver this iconic project · Role: · Opportunity for an exp ...
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Managed Services
Found in: Talent AU C2 - 2 days ago
Arq Group Sydney, Australia Full timeARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley and AccessHQ are now all part of NCS Australia. · About us: · We are NCS Australia We have brought together Australia's best tech talent, working as one to harness technology and advance our communities, to make the extraordina ...
Service Manager, Parramatta - Tesla
Description
What to Expect
Tesla's Service Managers are the leaders of our service teams. In this role, you will be responsible for delivering an impeccable service experience to each and every Tesla customer while preparing Tesla Service teams to meet the needs of our customers and beyond.
Our Service Managers must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.
What You'll Do
People: Our Service Managers lead by example. We expect you to put your team's success before your own, and actively involve yourself in your team members' growth and development. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment. We will look to you to build a team of top talent and mentor the next generation of Tesla leaders. Our Service Managers are the coaches of their teams – you must provide regular coaching and feedback and have a deep knowledge of your team's strengths and opportunities. You will be responsible for leading change and inspiring your team every day
Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to go above and beyond for our customers. You will actively monitor customer service trends to make necessary improvements and assist your team in developing appropriate standards and processes to continuously elevate the overall service experience.
Operational excellence: As a Service Manager, you must understand and own every aspect of your service centre's performance. This includes having an in depth understanding of business metrics and leading the daily operation to achieve specific goals in productivity, quality, revenue/cost. You will be responsible monitoring service trends and implementing change to meet the growing demands of the market
Our Service Managers always act in the best interest of Tesla. You must have a passion for our mission, our people, and our customers
Technical acumen is required – you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures
What You'll Bring