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North Ryde

    Associate Support Consultant - North Ryde, Australia - Pronto Software

    Pronto Software
    Pronto Software North Ryde, Australia

    4 days ago

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    Description

    About the position

    Our Pronto iQ team is looking for an enthusiastic technically-minded individual to learn the ropes in our Business Intelligence product and services Support Team.

    About our iQ Associate Support Consulting opportunity. Do you want to:

  • Grow your technical expertise in providing help desk support in the BI space?
  • Utilise your natural technical, interpersonal, communication and customer service skills?
  • To work in a well-established and mature Australian software development and vendor company with more than 1500 clients and 500 staff?
  • Gain support, development and collaboration from your team-mates? We're a friendly bunch.
  • Work either in a hybrid work arrangement or fully in-office? Find some flexibility in your working week in consultation with your team (the best of both worlds)

    • Where you'd be working:

    This Associate Support Consultant role will be based in either our Sydney or Brisbane office.
    What you'd be doing (your day will look like this):

    Your growing experience in providing technical support, training and support consulting services will assist you in this role:

  • Investigation and analysis of customer's requests.
  • Troubleshoot and resolve allocated calls in a timely manner.
  • Analysis and specification of defined programming changes as required including completing SMR's (Software Maintenance Requests) to address issues.
  • Assist in requirements identification and testing of program enhancements and modifications as required.
  • Training and advising customers, team members and internal staff in the functions and operations of Pronto iQ.
  • Chargeable consulting services in specific Pronto IQ modules and/or industry applications as required.
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