Tech Bar Support Consultant - North Turramurra, Australia - LDK Healthcare

LDK Healthcare
LDK Healthcare
Verified Company
North Turramurra, Australia

1 week ago

Olivia Brown

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Olivia Brown

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Description

_About the Role_


We are looking for a customer focused, Level 1 technical support technician to join our Village operations to provide first level technical and customer service support to residential customers and village management.


It is a hands-on role and requires someone with excellent interpersonal skills, patience and ability to openly communicate and support elderly customers.


_Role responsibilities_
Reporting to the ICT Operations Manager, your responsibilities will include yet not be limited to:

  • Support residents and village _management_ with technology services and digital access to information supplied by LDK Seniors' Living
  • Configure and record residential accounts in database
  • Troubleshoot base technical issues with end user hardware, software and services and escalating to level 2 when required
  • Conduct one on one and group training session for end user appliances
  • Assist ICT department on technical related issues and base trouble shooting
  • Catalogue and inventory management of ICT equipment
  • Configure ICT equipment for residential usage and operational needs

_About You_

Qualifications/Certificates

  • Degree or Diploma in System / Technical certifications

Professional Experience

  • 12 years proven experience in a customer service environment.
  • Successful experience in training, process and support functions

Capabilities

  • Excellent customer service and communication skills
  • Strong troubleshooting skills
  • Prior Customer service experience preferred
  • Solid knowledge on VIOP Telephony, Cisco Meraki, WAN, MATV Technologies.
  • Microsoft 365 Administration (creating, managing user accounts and permissions)
  • Familiarity with Apple, Samsung and Windows software and hardware
  • Able to teach nontechnical customers in technology
  • Able to create and manage training sessions for residential technology usage
  • Demonstrated communication, analytical and problemsolving skills
  • Excellent interpersonal skills
  • Shows high levels of initiative
- 'Go the extra step' attitude for customers.

  • The successful applicant will be required to undergo a Police Clearance and have an influenza and COVID19 immunisation uptodate prior to commencing._
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