Consultant Complaints, Systemic Issues - Sydney, Australia - IOOF Holdings

IOOF Holdings

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Date:15-Mar-2023
Location:Sydney, NSW, AU, 2000

Hobart, TAS, AU, 7000
Perth, WA, AU, 6000
Melbourne, VIC, AU, 3000
Brisbane, QLD, AU, 4000
Adelaide, SA, AU, 5000
Employment Type:Permanent Full Time
Exciting Career Opportunity to join an ASX Top 200 companyWe are client first focused and empowered to make a difference
National Location
Are you passionate about driving improvement for our incident/complaint process? Do not miss this opportunity
The Role
We are looking for a Consultant, Complaints Systemic Issues to oversee the compliance function relating to possible systemic issues and incident/ breach and drive improvement throughout the business to address root causes of complaints. This role will work alongside the reporting team to identify root causes of complaints and manage a program of work to improve member experiences with the ultimate goal of reducing incoming complaints to the team.

Key Responsibilities:

Oversee the management of possible systemic issues and work with relevant leaders in the organisation to ensure effective management and closure of items

Ensure full compliance to the ASIC regulatory guide RG271 relating to possible systemic issues including overseeing closure of the PSI's
Identifying root causes of complaints and prioritising and delivering on improvement activities to ensure tangible outcomes for members
Work with the relevant leaders to investigate PSI's that have been raised by the complaints team and provide a summary report of the PSI
Maintain accurate and up to date information in the complaint database relating to PSI's to facilitate provision of accurate reporting, information and feedback to the business and regulators
Prepare for regular meetings of the Systemic Issues Committee (SIC) and work with leaders to support in the closure of PSIs and/or Incidents/Breaches relating to RG271.
Support in the development of and, if required delivery of board reporting relating to PSI's and other improvement/ change initiatives
Support reporting manager to increase the visibility of the Complaints team within the organisation and support the creation of cultural change relating to complaints

To Be Successful in This Role You Will Possess:
Strong knowledge of Risk & Compliance related processes such as the Incidents and Breaches process.

Strong problem solving and analytical skills and ability probe to fully understand issues
Knowledge of Complaint's Management (preferred)
Ability to drive behaviour and mindset changes with key stakeholders
Strong client focus and business integrity

BenefitsIn return, we offer development opportunities at an ASX top 200 company

A professional, supportive and friendly culture
A range of corporate and lifestyle benefits

The Business

Insignia Financial is one of Australia's leading wealth management organisations, undertaking a rapid and exciting transformation. The Insignia Financial group has been helping Australians secure their future since 1846. During that time, we have grown substantially to become a leading provider of quality financial services.

We now manage and administer more than $200 billion of client monies and are listed on the Australian Securities Exchange in the ASX top 200 (ASX:
IFL).
To Apply

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.
Please be aware that Insignia Financial is currently undergoing an Organisational Design process, which may impact future organisational structure. #AW