Priority Services Manager, Aec Service Operations - Canberra, Australia - Australian Electoral Commission

Australian Electoral Commission

Verified Company

Canberra, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Agency Purpose

The Australian Electoral Commission (AEC) is an independent statutory authority established by the Australian Government to maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness programs.

The AEC's values and commitments
The AEC values and commitments are an essential component of our operating environment and frame how AEC staff work. The AEC's focus is on electoral integrity through the values of quality, agility and professionalism.

The Team

The AEC Service Operations section of the Digital Technology Branch consists of the AEC Service Desk, Service Management, and ICT Provisioning & Support teams, and focusses on providing high quality services and operations to support the AEC.

The AEC Service Desk team within the AEC Service Operations section supports the AEC through providing a range of services and support to staff.

The Opportunity

The Priority Services Manager supports the Assistant Director AEC Service Desk in the management of matters relating to the provision of priority services and support for technical ICT and core business operations, processes within the AEC Service Operations Section of the ICT Branch, including participating in section planning for short term tasks and contributing to strategic planning for longer term initiatives.

The role is responsible for undertaking work that is moderately complex to complex and/or sensitive in nature, under limited direction, utilising expertise and knowledge within the area of IT and operational support.

To excel you'll have:

Experience in providing daytoday services and support of priority services to staff across a geographically diverse network.
Experience as an escalation point for queries and more complex calls, problem rectification and fault reporting, including logging, escalation and coordination with team members and other IT support areas. Liaise and consult with clients and other areas of the AEC on technical support issues, problem resolution and assistance.
Proven ability to plan and manage resources to deliver ongoing effective and efficient service desk support to the AEC. Develop, implement and provide advice on policies and procedures that will impact service delivery.
The ability to develop and execute a training program for service desk staff, ensuring they maintain a high level of technical expertise, have the capability and knowledge needed to provide an effective service. Ensure training and knowledgebase materials are being utilised and maintained.
Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network.
A demonstrated ability to work autonomously and a strong commitment to working harmoniously within a team to achieve positive results and support the AEC's strategic direction.

Eligibility

AEC employees must be Australian citizens.
Any person who is, and seen to be active in political affairs, and intends to publicly carry on this activity, may compromise the strict neutrality of the AEC and cannot be considered.
Applicants are required to consent to, undergo, obtain and maintain a character clearance.
Applicants are required to consent to, undergo, obtain and maintain the Negative Vetting 1 security clearance required for this role.