Loss Prevention Manager - St Leonards, Australia - TOMRA

TOMRA St Leonards, Australia

Found in: Talent AU C2 - 4 days ago

Full time

Description

Job Description

Reporting into the Technical Support Manager, the Loss Prevention Manager will have responsibility across Compliance and Loss Prevention functions. You will be responsible for reducing financial, reputational, legal, and regulatory risks by decreasing the impact of fraud committed on the range of services and products that TOMRA provide. You will also drive TOMRA Collection's fraud strategy and prevention process, dealing with both internal and external stakeholders, effectively providing timely and accurate investigations into alleged fraud, attempted or committed.

You will be required to build comprehensive knowledge of TOMRA's Reverse Vending Machine's (RVM's) hardware and software, especially the RVM recognition process, to fully understand the intricacies of RVM functioning. You will be required to not only investigate incidents, but also to provide the reasoning for the occurrence and what control measures can put in place to minimise similar fraud attempts.

Travel to various sites across NSW, QLD and WA will be required for this role.

Some other tasks you may perform include:

Build an understanding of TOMRA Collection Australia's product portfolio and processes

Detect, record and investigate any fraud attempts against TOMRA or our customers

Maintain TOMRA's audit program, ensuring processes and practices are designed to minimise fraud and other business risks

Preparation and drafting of investigation plans, correspondence, reports and memorandums

Provide written correspondence on investigation findings and identified risks

Responsible for coordinating responses in relation to fraud reporting commitments with external bodies, including government agencies

Managing and conducting the training/development of fraud and other business risk initiatives

Regular reporting to the Leadership Team

Contribute to a high standard of service to all internal/external clients through building effective working relationships with relevant parties

Host and manage Loss Prevention meetings, both internal and external

Analysing data gathered from the RVMs – suggest, test and implement any performance improving actions

Work closely with the Database Specialist (direct report) to find a balance between minimising fraud but optimising acceptance rates

Work closely with the Quality Control Officers (direct reports) to not only ensure TOMRA meets its contractual obligations, but to highlight any possible business risks throughout the various state networks

Qualifications

What makes a great Loss Prevention Manager at TOMRA

Engineering Degree majoring in Mechatronic, Mechanical or Electrical preferred but not necessary

Data Analytics or similar qualifications or strong experience in a previous role

Experience in using Salesforce or other CRM would be beneficial

Strong ability to communicate clearly with both internal and external stakeholders

Solution and results driven

Ability to learn and adapt new, complex concepts

Report writing experience

Ability to challenge status quo and suggest improvements where necessary

Experience in leading teams

Additional Information

Does this sound like you? If so we would love to hear from you
Find out more about TOMRA at: Facebook, Instagram, Twitter, and LinkedIn

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