- Coordinate daily operations – equipment deliveries, transfers, pick-ups, repairs & breakdowns.
- Identify & respond to customer needs in person and by phone & email
- Contribute to the achievement of team KPI's – customer loyalty, sales revenue, safety
- Complete a variety of branch administrative duties – generate hire schedules, invoicing etc
- Available to work Monday to Friday, monthly rotation roster 7.00 am to 3.00 pm OR 9.00 am to 5.00 pm and may be require to work 1 Saturday per month
- Have a friendly and sociable personality
- Thrive in a fast-paced work environment
- Be a quick learner with a high level of attention to detail
- Have intermediate computer skills (MS Word, MS Excel)
- Previous experience in a customer service role, and a genuine interest in helping others
- A proven ability to adapt to changing priorities and work conditions
- Experience in or an interest in the construction/mining/engineering industries and a desire to learn about a diverse range of equipment solutions
- Competitive remuneration (because we value great work and believe it should be rewarded)
- Training and development to help build your career and equip you for success.
- Purchased extra leave program if you want some more time to do the things you love
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support
- Volunteering opportunities through the Coates Foundation so you can connect to your community
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Customer Service Coordinator - Ingleburn, Australia - Coates Hire
Description
About usProudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth.
We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.You'll enjoy variety in your role including
Coates Customer Service Coordinators (based in Ingleburn) perform a critical role within our branch teams by assisting customers with their equipment solutions.
As part of our team, you'll enjoy a range of perks and benefits including:
