- Experience with Apple and Windows devices as well as Microsoft 365
- Customer-oriented with a passion for helping users with their tech problems
- Ability to work independently but also thrive in a team setting
- Strong communication skills tailored to various tech skill levels
- Bachelor's Degree or equivalent experience/certifications
- Minimum of 2 years in a help desk role
- Experience with end-user support, hardware/software upgrades, troubleshooting, and training
- Familiarity with Windows and Mac Operating Systems
- Knowledge of mobile devices and Active Directory/Exchange
- Ability to troubleshoot remote issues and provide offsite support
- Proficiency in reading and interpreting technical documents
- Capable of light to moderate physical tasks
- Experience with SharePoint and VOIP/PBX systems
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Technical Support Specialist I - Melbourne, Australia - Precisionscientia
Description
Are you someone who enjoys solving technical issues and providing IT solutions directly to users? Are you looking to be part of a supportive IT team environment with room for growth? If that sounds like you, our Corporate IT team is currently seeking a Technical Support Specialist I to assist our team members in Australia (specifically in Melbourne).
This role will involve a mix of remote and in-person work.
About You:
Your Responsibilities:
This role entails providing technical support to both remote and on-site users, covering various tech aspects like hardware, software, and mobile devices. Occasional travel may be needed.
Required Qualifications:
Preferred Skills:
#LI-Remote