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    Customer Credit and Risk Specialist - Perth, Australia - Synergy

    Synergy
    Synergy Perth, Australia

    1 week ago

    Default job background
    Permanent - Full time
    Description

    The time tojoin Synergy has never been more exciting because you'll behelping us to deliver on our commitment towards becoming a net zerocarbon emission business by .

    We areinvesting $3 billion in large-scale renewables development andcreating unlimited opportunities for our people to contribute tothe growth of innovative solutions in our operations as we invest.This is your chance to help us transform the energy industry andbuild a more sustainable future for Western Australia.

    Synergy isproud to be Western Australia's largest electricity generatorand energy retailer. We deliver secure electricity to homes andbusinesses throughout the Southwest Interconnected System (SWIS)from Coral Bay in the north, to Kalgoorlie in the east, and toEsperance in the south

    Click RoleSummary:

    The CustomerCredit & Risk Specialist is a newly created opportunity in ourVulnerable Customer team based at our Perth CBD office.

    The CustomerCredit & Risk Specialist delivers insights on the success andeffectiveness of credit and collections pathways andprocesses.

    Keyresponsibilities of the role include :

  • Accountable for ongoing operational process improvements related to all Customer Credit & Risk processes and service delivery (Life Support, Credit, Collections). Responsible for delivery of operational insights on all relevant processes.
  • Consolidation of trend reporting and insights from the Credit & Risk Officers on process opportunities and responsible for coordinating a resolution or improvement
  • Working with the analytics team to build reporting frameworks for current Customer Credit & Risk processes.
  • Report on the stability and effectiveness of all Customer Credit & Risk services and pathways.
  • Proactive engagement with relevant stakeholders across Probe, Vulnerable Customer, Residential and Customer Operations and Finance Business Unit related to continuous improvement.

    • Whatyou'll bring:

  • Tertiary qualifications in relevant discipline such as business, commerce, or risk management.
  • Experience reporting on program success and progress
  • Experience in collections, compliance, regulatory, risk management or process improvement background with responsibilities to drive improvements and measure process and program success in an operational setting.
  • Experience in developing and implementing continuous improvement opportunities.
  • Excellent communication and time management skills

    • Whatwe offer:

    Working foran employer of choice also means you will enjoy:

  • Flexible work arrangements
  • Professional Development Opportunities
  • Purchased Annual Leave
  • Best practice parental leave

    • Click EveryVoice Matters

    Our employeeshave a choice to work for Synergy and it's a choice werespect and value. In addition to our focus on creating a greenerfuture, Synergy is committed to its 'people first'culture and providing an exceptional place to work where our peopleexperience a sense of belonging and have opportunities to learn andgrow.

    We understandthat it is important for our workforce to reflect the diversity ofthe community in which we operate. We are proud to be recognised asan inclusive employer for - by the Diversity Council ofAustralia.

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