- Full-time, fixed-term to 31 December 2024
- $58,566 to $63,239 p.a. plus superannuation
- Location: Frankston Campus
- Receive and distribute incoming institute enquiries through to relevant teams
- Provide current students with general enquiry support with a focus on first point resolution
- Provide timely and accurate assistance to all internal and external customers with general enquiries such as certificate collection, parking permits, general directions to ensure that the customer experience is positive
- Support internal and external enquiries in a professional and engaging manner aligned to Chisholm's Customer Service Guidelines
- Participate in weekly team meetings to communicate operational activity and to contribute to the operation of the team
- Provide engagement session support, ensuring enrolment compliance and efficient administration
- Provide enrolment administration support to students in a professional and engaging manner aligned to Chisholm's Customer Service Guidelines
- a covering letter
- curriculum vitae
- contact details of three (3) referees
- valid Employee Working With Children Check
- National Police Check
- International Police Check (if applicable)
- verification of unrestricted work rights in Australia, eg citizenship, passport or birth certificate
- certified copies of qualifications and transcripts
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Student Enrolment Officer - Victoria, Australia - Chisholm Institute of TAFE
Description
ABOUT US
Chisholm is Victoria's premier public vocational education and training provider, with campuses located across Melbourne and the south east.
Each year, we welcome some 41,000 students from over 43 culturally and linguistically diverse backgrounds. More than 1,400 passionate and dedicated Chisholm employees work together to deliver quality training and education in Melbourne's south east manufacturing heartland and key residential growth corridor.
A Victorian Government-owned TAFE, we aim to lead the way in education and training to inspire success and transform lives.
Our purpose is to excel in education and training and be respected and valued for enhancing the social and economic futures of individuals, industry and communities.
Our drive for commercial success is underpinned by our core values of Collaboration, Accountability, Integrity and Respect.
In the past 20 years, we have grown significantly to become a multi-sector institute, delivering a broad range of education and training programs and services in higher education, vocational education and training (VET) and school sectors across ten campuses in Victoria, online, in the workplace and overseas with partner educational and government organisations.
We offer more than 400 courses, from Victorian Certificate of Education (VCE)/Victorian Certificate of Education Vocational Major (VCE VM)/Vocational Education and Training Delivered to Secondary Students (VETDSS), through to nationally accredited qualifications such as certificates, diplomas, advanced diplomas, degrees, graduate certificates, graduate diplomas and short courses.
ABOUT THE ROLE
You will be accountable for the provision of customer focused enquiry and enrolment services to meet customer needs and enhance Chisholm Institute's business.
You will interact directly with customers and students in a professional manner to provide information and assistance throughout their various stages of their journey.
Your key accountabilities will be to:
ABOUT YOU
You will have relevant qualification at a minimum of post-secondary level or equivalent relevant experience and demonstrated evidence of ongoing professional development.
Crucial to your success will be your proven track record in customer service and administration experience in complex environments.
You are a highly motivated person with effective self-management skills including the ability to manage time, set priorities, plan and organise work.
BELONGING AND INCLUSION
Chisholm is resolutely diverse. We celebrate our people's unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm's culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.
We welcome and encourage applicants from diverse backgrounds to apply.
We are committed to a fair and equitable merit-based recruitment process for all our candidates. If you have specific accessibility or support requirements please contact our People, Culture & Safety Team at
Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people. If you have specific support requirements please contact our People, Culture & Safety Team at
Chisholm has zero tolerance for child abuse and all forms of harm to children. All allegations and safety concerns will be treated consistently in accordance with Chisholm policy and procedure.
HOW TO APPLY
Applications for this position close 9am, Monday 13 May 2024.
Applications should include:
Appointment to this position is subject to satisfactory completion of Safety Screening requirements including but not limited to:
If you have any questions regarding the position or require further information please contact Carolyne Alvarado, Team Leader Enrolment Services on
Chisholm Institute reserves the right to withdraw an advertised position at any stage.
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