Student Enrolment Officer - Frankston, Australia - Chisholm Institute

Description

ABOUT THE ROLE

You will be accountable for the provision of customer focused enquiry and enrolment services to meet customer needs and enhance Chisholm Institute's business.

You will interact directly with customers and students in a professional manner to provide information and assistance throughout their various stages of their journey.

Your key accountabilities will be to:

Receive and distribute incoming institute enquiries through to relevant teams

Provide current students with general enquiry support with a focus on first point resolution

Provide timely and accurate assistance to all internal and external customers with general enquiries such as certificate collection, parking permits, general directions to ensure that the customer experience is positive

Support internal and external enquiries in a professional and engaging manner aligned to Chisholm's Customer Service Guidelines

Participate in weekly team meetings to communicate operational activity and to contribute to the operation of the team

Provide engagement session support, ensuring enrolment compliance and efficient administration

Provide enrolment administration support to students in a professional and engaging manner aligned to Chisholm's Customer Service Guidelines

ABOUT YOU

You will have relevant qualification at a minimum of post-secondary level or equivalent relevant experience and demonstrated evidence of ongoing professional development.

Crucial to your success will be your proven track record in customer service and administration experience in complex environments.

You are a highly motivated person with effective self-management skills including the ability to manage time, set priorities, plan and organise work.

BELONGING AND INCLUSION

Chisholm is resolutely diverse. We celebrate our people's unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm's culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.

We welcome and encourage applicants from diverse backgrounds to apply.

We are committed to a fair and equitable merit-based recruitment process for all our candidates. If you have specific accessibility or support requirements please contact our People, Culture & Safety Team at