Enrolment and Admission Officer - West Melbourne, Australia - Australian College of Professional Studies

Australian College of Professional Studies

Verified Company

West Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Australian College of Professional Studies (APCS) is recognised as a quality provider of a broad range of courses across, Vocational Education and Training, in the western region of Melbourne.

Primary Objectives
Dependability, responsibility, and consistency in performance when performing the below tasks.

Actively markets and promotes ACPS to prospective domestic students.
Turns at least 35% of the leads into actual enrolments (KPI).
Plan and implement a high conversion rate strategy (converting students from lead to actual enrolments)
Provide high standards of customer service
Efficient administrative processes including guiding pretraining review, LLN quiz, enrolment forms, and preparing training plan.
Maintenance of accurate and uptodate records of enrolment inquiries, and applicant inquiries commencements.
Facilitate a smooth class commencement by providing students with appropriate induction, stepbystep login in Microsoft teams, and studentfriendly onboarding facilitation.

Key Accountabilities

Promotes upcoming qualification enrolment periods through different methods and ensures enrolment and admission process is clearly explained to all stakeholders
Share student's success stories to encourage enrolment
Maintains and manages enrolment waiting lists and coordinates group enrolments
Provides students with relevant information that explains what is involved in completing accredited training and assessments including course outlines, fee schedule, learner handbook, and other resources before enrolment
Allocate students to Trainer/Assessors, in consultation with the Training Manager
Liaises with ACPS managers of staff enrolling in qualifications to keep them abreast of the enrolment process and study progress.
Engages students and connects them to support the establishment of student study groups through yammer and other means of communication, to support successful completion
Accurately captures student data in VETrak and other RTO systems

Administration

Manages the central RTO mailbox and all inquiries are responded to promptly and appropriately
Maintains accurate student records
Arranges graduation events to celebrate and promote successful completion of qualifications, arranging speakers, gifts, room booking, and catering.
Strong documentation skills. Ensure enrolment documents are version controlled, with outofdate materials archived, electronic filing systems easy to use and document naming and saving protocols followed.
Contributes to continuous improvement of ACPS

Knowledge, Skills, Experience, and Values Required
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Minimum of two years of administration and enrolment experience in complex environments
:

Strong skills of persistency, consistency, persuasion, and followup.
High level of attention to detail.
Time control: works smarter
Dependability and a strong work ethic
Commitment and willingness to work under tight deadlines
Demonstrated administrative and customer service experience essential.
Welldeveloped computer skills
Good communication skills, friendly and reliable
Teamwork and stay calm in stressful or emergent situations; help those around you feel more at ease.