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    Project Manager - Australian Capital Territory - Infinite Consulting

    Infinite Consulting
    Infinite Consulting Australian Capital Territory

    1 week ago

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    Description

    Job Description

    Service Delivery Manager

    • Location – ACT
    • 12 months contract with 2x12 months ext. options
    • Australian Citizens with current NV1 Clearance

    Infinite Consulting is seeking an experienced Service Delivery Manager for our esteemed Large Federal Government Client. This is a 12 months initial contract with further extension options up to 2x12 months

    About the Role:

    As the Service Delivery Manager, you will provide effective delivery and sustainment of various cyber projects. Your duties include, but are not limited to:

    • Collaborate with business and service providers to develop and document strategic improvements for the provision of IT services.
    • Define, develop and maintain a set of artefacts for the implementation of IT strategy aligned service management policies and standards.
    • Establish and maintain effective relationships with internal and external service providers.
    • Work with project managers, service providers and business representatives to smoothly transition new services into operation ensuring business objectives are met.
    • Develop a reporting framework to measure service performance against service level agreements.
    • Collate a service delivery risks and issues register documenting mitigation and improvement strategies to maintain or improve services provided.

    Essential Requirements:

    • Experience developing a service strategy and design for the implementation of a Multi-Source Integrated (MSI) approach to service management for programs of work, including transition to operation activities into the MSI approach.
    • Experience identifying, monitoring and managing relationships with internal and external service providers.
    • Experience developing and controlling change management processes for complex systems, including risk assessment and risk mitigation strategies.
    • Experience developing service level agreements to support the MSI approach, including capturing and reporting performance metrics.
    • Experience developing and maintaining service catalogue and service performance reporting framework to provide input for delivery.
    • Experience establishing Service Integration and Management (SIAM) model.

    Submission Requirements:

    Initial term: 12 months

    Extension: 2x12 Months

    Clearance: Australian Citizens with current NV1 Clearance

    Submission deadline: 12/06/2023

    If you are interested in finding out more about the role, apply today or contact Varsha on for a full assignment brief.

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