- Strategic Design
- Working with the Principal Designer, product owners, experience designers, business analysts and technical architects to define the experience vision (ideal end state) for Belong's customer experience pillars.
- Collaborating across our various customer experience teams and the broader business to understand and articulate the customer, agent and operational experience and identify opportunities to improve the customer experience.
- Communicating complex & strategic research and design topics simply with the ability to tailor communications (verbal and written) based on audience.
- Craft
- Providing operational guidance on 2-3 of the following:
- Problem framing (what the focus is)
- Research (how we uncover unmet needs, problems & validate concepts)
- Ways of working (how we research & design)
- Service design (how everything comes together)
- Conceptual experience design (how something works)
- Providing operational guidance on 2-3 of the following:
- Team culture
- Planning and facilitating team ceremonies and contributing to a collaborative design culture
- Solving ambiguous and semi-ambiguous problems by providing thought leadership, guidance and structure into the strategic design process
- Have a track record of improving the service a customer experiences, from defining a vision to exploring and validating concepts across channels, with the ability to articulate quantifiable outcomes (essential)
- Experience identifying unmet customer and user needs by conducting research or partnering with research functions
- Informal mentorship experience
- Experience working within a cross-functional team
- Have demonstratable expertise in 2-3 of the following:
- Problem framing
- Research
- Ways of working
- Service Design
- Conceptual Experience Design (including digital & front of house)
- We care
- We're better together
- We make it simple
- We're change makers
-
CyberArk Business Analyst
Found in: Indeed AU C2 - 4 days ago
PwC Melbourne, Australia Full timeLine of Service · Assurance · Industry/Sector · FS X-Sector · Specialism · Cybersecurity & Privacy · Management Level · Senior Associate · Job Description & Summary · Work with Australia's leading Cybersecurity experts · Close knit team, inclusive culture, nameded LinkedIn's #1 A ...
-
Manager Facilities and Capital Delivery
Found in: Adzuna AU C2 - 19 hours ago
Wyndham City Council Melbourne, Australia contractManager Facilities and Capital Delivery · Lead the new direction of how Council manages facilities and improves capital delivery performance · 5-year maximum term contract, Werribee based · Attractive salary with flexible working options · We are Wyndham, one of Australia's faste ...
-
Operational Efficiency Principal
Found in: Talent AU C2 - 4 days ago
Telstra North Melbourne, Australia Full timeEmployment Type · PermanentClosing Date · 2 Oct :59pmJob Title · Operational Efficiency PrincipalJob Summary · Job Description · We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the ...
-
Test Automation Group Owner
Found in: Talent AU C2 - 4 days ago
Telstra North Melbourne, Australia Full timeEmployment Type · PermanentClosing Date · 18 Sept :59pmJob Title · Test Automation Group OwnerJob Summary · Job Description · Connect with Telstra · We're all about helping our customers connect faster, better and smarter. And that's where you come in, to help us realise our purp ...
-
Diversity, Equity
Found in: Talent AU C2 - 4 days ago
Telstra North Melbourne, Australia Full timeEmployment Type · Fixed Term (Fixed Term)Closing Date · 30 Sept :59pmJob Title · Diversity, Equity & Inclusion - SpecialistJob Summary · Job Description · At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it ...
-
Product Engineering Chapter Type Lead
Found in: Talent AU C2 - 19 minutes ago
Telstra North Melbourne, Australia Full timeEmployment Type · PermanentClosing Date · 20 Sept :59pmJob Title · Product Engineering Chapter Type LeadJob Summary · Job Description · Connect with Telstra · We're all about helping our customers connect faster, better, and smarter. And that's where you come in, to help us reali ...
-
strategic communications lead
Found in: JobGet AU C2 - 3 days ago
SHK Asia Pacific Melbourne, AustraliaWorld ranked university · Lead communications for Arts, Fine Arts and Music · Support strategic objectives · About the organisation · The University of Melbourne is recognised for its outstanding performance in international rankings and is at the forefront of higher education in ...
-
strategic communications lead
Found in: JobGet AU C2 - 5 days ago
SHK Melbourne, AustraliaPublic Relations & Corporate Affairs (Marketing & Communications) · Lead communications for Arts, Fine Arts and Music · Support strategic objectives · World ranked university · Lead communications for Arts, Fine Arts and Music · Support strategic objectives · About the organisat ...
-
Developer Experience Group Owner
Found in: Talent AU C2 - 4 days ago
Telstra North Melbourne, Australia Full timeEmployment Type · PermanentClosing Date · 18 Sept :59pmJob Title · Developer Experience Group OwnerJob Summary · Job Description · Connect with Telstra · We're all about helping our customers connect faster, better and smarter. And that's where you come in, to help us realise our ...
-
Employee Experience Senior Specialist
Found in: Talent AU C2 - 4 days ago
Telstra North Melbourne, Australia Full timeEmployment Type · PermanentClosing Date · 17 Sept :59pmJob Title · Employee Experience Senior SpecialistJob Summary · Job Description · About the team · In People Culture & Communication we focus on transforming the way we work in support of making Telstra a great place to work. ...
-
Head of Product and Experience
Found in: JobGet AU C2 - 5 days ago
CoINVEST City of Melbourne, AustraliaKey leadership role in fast-growth service industry · Impactful 2-year contract role with the potential to become permanent · Hybrid workplace, (3 in/2 remote), 6 RDOs, 3.5 days of paid leave · Company Overview: · Now is the time to join LeavePlus, as we embark on the transforma ...
-
Manager Business Performance and Planning
Found in: JobGet AU C2 - 1 day ago
Charterhouse Recruitment (Australia) Melbourne, AustraliaExciting opportunity for a Planning and Performance Manager in a not for profit health organisation based in Parkville | Be a part of organisation wide business planning and performance monitoring | improving community outcomes · Leading and design the implementation of improved ...
-
Delivery Excellence Lead
Found in: Talent AU C2 - 4 days ago
Telstra North Melbourne, Australia Full timeEmployment Type · PermanentClosing Date · 20 Sept :59pmJob Title · Delivery Excellence LeadJob Summary · Job Description · We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best e ...
-
Senior Executive Talent Specialist
Found in: Talent AU C2 - 4 days ago
Telstra North Melbourne, Australia Full timeEmployment Type · PermanentClosing Date · 23 Sept :59pmJob Title · Senior Executive Talent SpecialistJob Summary · Job Description · Telstra is Australia's leading telecommunications and technology company, offering a full range of communications services and competing in all tel ...
-
Marketing Manager, Visa Managed Services
Found in: JobGet AU C2 - 1 day ago
Visa Inc. Melbourne, AustraliaMarketing Manager, Visa Managed Services - 12 Month Fixed Term Contract · Join Visa: A Network Working for Everyone. · Managed Services is part of Visa's advisory division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic probl ...
-
Campaign Data Analyst, Visa Managed Services AUNZSP
Found in: JobGet AU C2 - 3 days ago
Visa Inc. Melbourne, AustraliaCampaign Data Analyst, Visa Managed Services AUNZSP (12-month Fixed Term Contract) · Managed Services is part of Visa's consultancy division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving perfor ...
-
Senior Buyer
Found in: JobGet AU C2 - 1 day ago
The Retail Partnership Ltd Melbourne, AustraliaSalary: AUD$ $140000 per annum + Salary in AUD & strong relocation package · Fancy relocating? Our fantastic, fast growing international client is on the search for talented, proactive and trend driven Senior Buyer across Ladies Curve Based in Australia, this is a once in a life ...
-
Regional Lead
Found in: Jobs Search AU C2 - 3 days ago
Jobx Pty Ltd Melbourne, Australia Full timeHunter Executive Search Consultants is delighted to partner with BG&E, a leading employee-owned multidisciplinary engineering, design advisory consultancy with more than half a century of experience providing technical solutions for clients across multiple industry sectors such a ...
-
Regional Manager
Found in: Jobs Search AU C2 - 1 day ago
Jobx Pty Ltd Melbourne, Australia Full timeHunter Executive Search Consultants is delighted to partner with BG&E, a leading employee-owned multidisciplinary engineering, design advisory consultancy with more than half a century of experience providing technical solutions for clients across multiple industry sectors such a ...
-
Senior Change Manager
Found in: JobGet AU C2 - 5 days ago
AMP Limited Melbourne, AustraliaFlexible work arrangements – work in a way that suits you best. · Initial 9 Month contract · Location - Melbourne · Description of Business Unit · The Platforms business offers superannuation, retirement and investment products including the flagship North investment platform whi ...
Strategic Design - North Melbourne, Australia - Telstra
Description
Employment Type
PermanentClosing Date
20 Sept :59pmJob Title
Strategic Design - Customer Researcher DesignerJob Summary
Reporting to the Principal Designer, Strategic Design, this role sits within the Digital - Customer Experience team at Belong.Job Description
You will collaborate with customers and people across the organisation to understand, design and improve the services our customer's experience, agnostic of product and channel. Working within and across the pillars that make up the Belong customer experience, the Customer Researcher & Designer will focus on:
You're probably a match if you:
About Belong
It feels good to bring people together.
As a telco, we're making our world a more inclusive place. That means giving Australians the tools they need to get things done in the digital world. Oh, and we're doing that while being 100% carbon neutral.
As an organisation, we're focused on having customer first mindset and delivering effortless customer experiences.
As a workplace, we're building a community of people who bring their whole selves to work. Workplaces can be brutally bland and that's not good for anyone. Difference makes us all better and we're always trying to get better.
Our values
We're here to make our world a more inclusive place. That's reflected in our four values:
They help remind us that we care about the work we do and that, if we do it together, we can make our world a better place for our team and our customers.
___________________________
We want our people to represent the customers we serve and encourage anyone with diverse experiences and unique perspectives to apply.
Get to know what life at .
