Team Leader - Mackay Regional, Australia - DFP Recruitment

DFP Recruitment Mackay Regional, Australia

1 week ago

Description

Due to exceptional growth our client, a debt management services business based in MelbourneCBD are seeking an experienced Collections Team Leader to join their dynamic team

Reporting through to the Head of Collections & Recoveries you will be responsible for the hands-on management and supervision of debt collection process and the recoveries team. Your primary focus will be on the end-to-end collections cycle, ensuring optimal collection and recovery performance while nurturing client relationships. You'll also be responsible for performance reporting and monitoring.

Key accountabilities for the role:

Functional ownershipof the team of Collection & Recovery staff
Setting of strategy & continuous improvement of the collection & recovery functions
Ownership of vendor partner contracts and delivery performance (debt management vendors, credit agencies, offshore delivery vendors etc.)
Working with clients to enhance and refine services to ensure a mutually successful and positive relationship
Operational Leadership & performance management - reviewing performance management framework and associated technology.
Personally, manage critical or high net value accounts
Stakeholder Engagement
Reporting & Analysis
Risk Management
Maximising & protecting cash flowcontribution with a focus revenue retention and growth
Communicating the importance of effective information security management and of conforming to the information security management system requirements.

Skills and Experience:

Tertiary qualification in Finance or related business discipline
Proven leadership and staff performance management experience – ideally in the debt recovery industry.
Experience with credit functions, finance and accounting, and understanding of business drivers
High level interpersonal skills
Stakeholder management and negotiation skills

For You:

Competitive Salary Package
Great working environment with flexibility to work from home
Direct impact on the growth of the company
The opportunity to grow the team & create your own success

Commencing immediately this is a full-time permanent position with hours of work rostered Monday to Friday, with flexibility to work from home.

To be considered for this role please submit your application today, or for a confidential discussion please contact Brooke at DFP Mulgrave on

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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