Jobs

    National Technical Services Manager- NSW Job - Kings Park, Australia - Arkema

    Arkema
    Arkema Kings Park, Australia

    1 week ago

    Default job background
    Regular
    Description

    Key Responsibilities

    Technical Service

    • Provide internal & external technical support in both S&B and W&F.

    • Perform Compatibility testing for projects

    • Product testing and demonstrations on site as requested

    • Attend site inspections

    • Handle product complaints which will include product testing

    • Attend Construction Industry and Technical Training events as required

    • Recommend key customers to increase technical focus on to ensure improvement of the current business

    • Contribute to delivering technical specification sales aligned with Specifications Manager through the product portfolio

    • Engage and present Key Commercial Building teams, Contract administrators, Project managers and Construction managers and provide technical service experience

    • Perform product training and testing, recommendations and demonstrations in line with Bostik Training program.

    • Facilitate onsite training and external customer technical support

    Training

    • Perform product training with Bostik staff.

    • Perform product training with External clients via Bostik Academy.

    • Facilitate onsite training where required with external customers.

    • Attend Trade Shows to assist BDM's when required.

    • Lead the Bostik Academy Program in NSW

    Key Customer Relationships

    • Work with the sales team to plan and conduct regular joint calls to key customer visits and construction site visits.

    • Maintain contacts with key accounts within the NSW region

    Reporting

    • Maintain a plan to ensure maximum use of time covering all aspects of the role.

    • Liaise with customers to discuss concerns or complaints, instigating corrective action where required using the CQC process

    • Submit monthly reports with requested timelines

    • Complete reporting and information requests in a timely and professional manner including Salesforce CRM

    Product Specialist

    • Support Product Managers with the creation of technical presentations and feedback.

    • Train Product Managers to aide in understanding of market requirements.

    • Generate and evaluate new product ideas and suggestions

    • Investigate market opportunities and estimate their effect on the market

    • Work closely with other team members and divisions to ensure we provide professional customer service

    • Support BDM's on projects to provide product suitability and installation in accordance to TDS.

    Required Profile


    • High level of demonstrated people skills

    • Demonstrated verbal and written communication skills

    • Proven numerical and computational skills

    • Proven PC skills

    • SAP system knowledge and experience desirable

    • Salesforce CRM or equivalent experience

    • Technical product expertise knowledge

    • Negotiation skills

    • Facilitation skills

    • Project Management

    • High attention to detail

    • Able to meet deadlines and organise work priorities

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