IT Support Analyst, Clerk Grade 3/4 - Sydney, Australia - NSW Government -Department of Parliamentary Services

NSW Government -Department of Parliamentary Services

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Multiple temporary part time positions for up to 12 months, with the view to ongoing employment

Salary for Parttime position will be on a pro rata basis of a Fulltime salary. FTE salary is $75,992 $83,211 per annum (Clerk Grade 3/4), plus employers contribution to superannuation and annual leave loading.
NSW Parliament, Sydney CBD

About us

The Department of Parliamentary Services (DPS) is a specialist service department working to support the operation of the Parliament of NSW by providing logístical support and advice to members, the Departments of the Legislative Council and Legislative Assembly and the people of New South Wales.

Enabling the Parliament, serving New South Wales:We demonstrate and foster in others a commitment to the five values of the Department of

Parliamentary Services:
collaboration, innovation, excellence, integrity and service.

Our commitment to flexibility:

While this role is advertised as part time, during peak periods there may be a requirement to work additional hours.

To get a feeling of what it's like to work at the Parliament of NSW, watch our video, 'The People's House'.

You can now explore the Parliament of NSW online in a new 360-degree virtual tour.

About the position

The IT Support Analyst will have demonstrable experience in a Service Desk or IT Support role within a busy enterprise environment with a strong customer focus.

This position may require independent work, sharing information and assisting others. They may also be required to do administrative duties.

About You
You enjoy helping others and have a strong focus on providing a high standard of customer service. You have the ability to think logically and offer resolutions and support on the spot.

You have excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.

In addition to your technical skills the role requires excellent communication skills and the ability to prioritise your work ensuring high level of client satisfaction, by overseeing each case through to resolution.

You enjoy being part of a team and are passionate to enable the Parliament to operate to benefit all the people of NSW.

Proof of Covid-19 Vaccination

Position Description
Department of Parliamentary Services website
NSW Parliament preemployment requirements

How to apply

Your
uptodate resume [maximum 4 pages] which clearly details your skills and experience as relevant to this position, and
Your
response [maximum 2 pages] to the
targeted questions below.

Your resume and response to the following targeted questions will be the initial assessment method used to determine your suitability for this position compared to other applicants.

Applications that do not include a response to the targeted questions cannot be comparatively assessed and are unlikely to progress to the next stage of assessment.

Targeted questions- How do you believe your skills and experience will support our team to deliver on the outcomes of this role? Provide an example where you were required to troubleshoot and resolve a technical issue relating to Office 365?Electronic attachments must be MS Word compatible or in pdf format.

Technical assistance:
Should you encounter any technical problems, please contact 'I work for NSW' helpdesk Monday - Friday).

Job Reference:00009DZH

CLOSING DATE:
Sunday, 29 January 2023 [11.59pm]