Team Leader - New South Wales, Australia - Anglicare

Anglicare New South Wales, Australia

Found in: Talent AU C2 - 2 days ago

Maximum Term Full time

Description

About the Role

Reporting to the Program Manager, the Team Leader will play a key role to deliver an excellent customer experience for our clients and their carers in our community based social group and centre-based programs. You will have great leadership skills and be confident in coordinating safe, quality person-centred support for older people while achieving excellent outcomes that align with the Organisation's Values, Vision and Mission.

The Team Leader will lead a team of dedicated lifestyle workers to achieve the best outcomes for our clients in a social group and centre-based setting in Penrith. Our programs are designed to assist frail older people to participate in community life and feel socially included through structured, group-based activities that develop, maintain and support independent living, and social interaction.

Key responsibilities include (not limited to):

To lead the team to deliver excellent customer service and client / carer satisfaction, aligned with Anglicare's Vision, Mission and Values.

To ensure the staff perform effectively and cohesively by creating a culture that is consistent with the organisations values.

To ensure the Centre operates within the safety standards and funding requirements.

To ensure the programs within the centre are optimised to operate effectively and efficiently to deliver quality care.

To coordinate and oversee the daily activities of the services, including rostering staff and arranging client transport.

Build and promote the services to the wider community.

Skills knowledge and experience:

Diploma of Leisure and Health/Community Services/Aged Care or relevant equivalent qualification.

Previous experience in the care sector, and experience in undertaking comprehensive assessments.

Previous experience in leading and coaching a team.

Previous experience in delivering exceptional customer service.

Advanced computer skills.

Current driver's licence and vehicle.

Must be willing to travel.

For further information about this opportunity, please email our recruitment team at

Aboriginal and Torres Strait Islander candidates are encouraged to apply.

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