Senior Technology Consultant - Canberra, Australia - Servicenow

Servicenow Canberra, Australia

1 day ago

Full time

Description

Company DescriptionAt Service Now, our technology makes the world work for everyone, and our people make it possible.

We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.

By joining Service Now, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.

We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.

We dream big together, supporting each other to make our individual and collective dreams come true.
The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Learn more onLife at Now blogandhear from our employeesabout their experiences working at Service Now.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At Service Now, we are committed to creating an inclusive environment where all voices are heard, valued, and respected.

We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role.

We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job DescriptionWhat you get to do in this role:

The Customer Outcomes Expert Services Senior Technical Consultant is responsible for configuring the Servicenow Platform in Customer Workflows based on leading practices to provide a solution that achieves customer outcomes.

The Senior Technical Consultant is the functional and technical expert in customer engagements.
Participate in workshops with customers to assess current processes and establish future-state processes.

Design and deliver Service Now Customer Workflowssolutions with a technical architecture designed for long-term success and following Service Now technical standards and leading practices.

Provide oversight and unit testing of code developed by partner or customer employees.
Advise customers on how to take advantage of the Service Now Platform capabilities to improve their business processes.
Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
Provide feedback to product development to improve the product based on experiences gained with customers.
Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, Health Care and Life Sciences for Customer Workflows

QualificationsTo be successful in this role you have:
Eligibility for government clearance (required)
8+ years experience as part of a professional services organization; or equivalent education/experience
Ability to travel up to 50%
Industry domain expertise in any of: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, etc.
Creative with comfort running projects independently
Success driving complex issues through analysis and resolution
Experience working collaboratively
Service Now certifications in aligned workflow
Additional InformationService Now is an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At Service Now, we lead with flexibility and trust in our distributed world of work.

Click hereto learn about our work personas:
flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), Service Now may have to obtain export licensing approval from the U.

S.
Government for certain individuals.

All employment is contingent upon Service Now obtaining any export license or other approval that may be required by the U.

S.
Government.

Please Note:
Fraudulent job postings/job scams are increasingly common.
Click hereto learn what to watch out for and how to protect yourself.
All genuine Service Now job postings can be found through theService Now Careers site.
From Fortune.2022 Fortune Media IP Limited All rights reserved.
Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Service Now.

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