Customer Service Representative - Brisbane, Australia - Cover More Group

Cover More Group Brisbane, Australia

6 days ago

Full time

Description

Are you ready to grow your career in Insurance?

Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs

As the world begins to travel again, we want to make sure we're delivering an exceptional service for our customers, and we want you to be part of that journey.

So, what's the job?

You'll be the first point of contact for customer enquiries, working to provide a positive customer experience for all customers
You'll be required to handle general enquiries and complaints in line with our policies
You'll answer calls and emails from both external customers and internal stakeholders
You'll work to meet the KPI's and quality expectations of the role
You'll build relationships and rapport with customers, the cornerstone of our success

And what are we looking for?

We are looking for the next member of our driven and passionate team who is ready to dive in and grow their career with us in our quickly growing business. Insurance is the name of the game, but don't worry if you haven't played before, we are happy to show you the ropes... just bring your customer service experience

You'll be able to articulate yourself well, both verbally and through written means
You'll work well within your team and be able to work toward shared goals when required
You'll possess previous customer service or sales experience (bonus points for KPI's)
You'll have a quick eye and attention for detail, and be able to use that information wisely
You'll be on top of your deadlines and match our positive and follow-through attitude
You'll have a passion for helping customers with enquiries and share their love for travel
You'll be available to work a rotating roster Monday-Friday between 10:00 AM and 3:00 PM

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide: we're a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand that flexibility is really important – whether hybrid, a compressed work week, part time or job share, there isn't one size that fits all. So, let us know your preference and we will explore how we can accommodate you.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you're sick), volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us. We'll help you keep travelling in your career, and abroad with free travel insurance for you and your partner. We also offer great discounts through our extensive travel start planning for your next trip today

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let's go great places together

#LI-Hybrid

Insurance Services Representative

1 week ago

Australian Retirement Trust Brisbane, Australia

Be part of an inclusive and high-performing team · - Enjoy a rewarding career move with opportunities for development · - Make a difference with a fund that puts members first · **About us** · When you work for Australian Retirement Trust, every day is an opportunity to be a forc ...
Customer Service Representative

1 day ago

PRECRUITMENT PTY LTD Brisbane, Australia

**Exciting Career Opportunity for a Customer Service Representative in Brisbane** · We're currently seeking a dedicated and skilled Customer Service Representative to join our dynamic Performance Team based in Brisbane. As a Customer Service Representative, you'll play a pivotal ...
Insurance Services Representative

1 week ago

Australian Retirement Trust Brisbane, Australia

**An exciting opportunity exists to join our Insurance Services team as a Insurance Services Representative - Claims Management on a 12 month fixed term/ secondment basis.** · **We are flexible for this role to be based in Brisbane or Melbourne.** · **Why join us?** · - State of ...
Membership Services Representative

2 days ago

Zap Fitness 24/7 Brisbane, Australia

Job Reference: · - FLG/ Posted on: · - 01-Dec-2023- Application Close Date: · - 31-Dec-2023**Zap Fitness 24/7** is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, We ...
Field Service Representative

1 week ago

Rheinmetall Defence Australia Pty Ltd Brisbane, Australia

**Field Service Representative - Mechanical** · **Rheinmetall Defence Australia Pty Ltd in Brisbane** · - Rheinmetall · - / · - **Field Service Representative - Mechanical** · - Ref.Nr.: · - **AU01463** · -: · - Contract Type: · - **Permanent Full-Time** · WHAT WE ARE LOOKING FOR ...
Customer Service Representative

4 days ago

Dreamz Reimagined Brisbane, Australia

Represent a leading Australian Telecom service provider and work towards solving customer queries & issues on their services, over the phone. · - Ability to work on a rotational roster & commit to shifts between 7am and 11pm · - Full time working hours with initial few months of ...
Field Service Representative

4 days ago

Rheinmetall Defence Australia Pty Ltd Brisbane, Australia

**Field Service Representative** · **Rheinmetall Defence Australia Pty Ltd in Brisbane** · - Rheinmetall · - / · - **Field Service Representative** · - Ref.Nr.: · - **AU01392** · -: · - Contract Type: · - **Permanent Full-Time** · WHAT WE ARE LOOKING FOR · **About the Team** · Th ...
Membership Services Representative

4 days ago

Zap Fitness 24/7 Brisbane, Australia

Job Reference: · - FLG/ Posted on: · - 06-Sep-2023- Application Close Date: · - 06-Oct-2023**Zap Fitness 24/7 **is Australia's fastest-growing, fully-owned 24-hour gym chain with world-class facilities in over 56 points of presence across Victoria, South Australia, and Tasmania W ...
Field Service Representative

4 days ago

Rheinmetall Defence Australia Pty Ltd Brisbane, Australia

**Field Service Representative - Mechanical** · **Rheinmetall Defence Australia Pty Ltd in Brisbane** · - Rheinmetall · - / · - **Field Service Representative - Mechanical** · - Ref.Nr.: · - **AU01463** · -: · - Contract Type: · - **Permanent Full-Time** · WHAT WE ARE LOOKING FOR ...
Customer Service Representative

1 week ago

Engineering Networks Pty Ltd Brisbane, Australia

Brisbane CBD · - $ Super per hour · - Friendly Team Environment · We're seeking eight highly motivated Customer Service Representatives to join our client's team in the heart of Brisbane CBD. We'd love to hear from you if you're passionate about delivering exceptional customer se ...
Customer Service Representative

6 days ago

Commonwealth Bank Brisbane, Australia

**You are **a hard worker who's driven to make a difference for our customers** · - **We are **a diverse and inclusive team** · - **Together we **can create brilliant customer experiences** · **Do Work that Matters** · As a Customer Service Representative within our contact centr ...
Customer Service Representative

1 week ago

Engineering Networks Pty Ltd Brisbane, Australia

Brisbane CBD Location · - 6 month temporary assignment · - $ Super per ordinary Hour · **Customer Support Representative - Insurance/Claims Industry** · **About the Position**: We are hiring 9 dedicated Customer Support Representatives for our client's peak period. As a Customer ...
Insurance Services Representative

4 days ago

Australian Retirement Trust Brisbane, Australia

**An exciting opportunity exists to join our Insurance Services team as a Insurance Services Representative - Claims Management.** · **We are flexible for this role to be based in Brisbane or Melbourne.** · **Why join us?** · - State of the art offices with offerings like end of ...
Field Service Representative

1 week ago

Rheinmetall Defence Australia Pty Ltd Brisbane, Australia

**Field Service Representative (Brisbane)** · **Rheinmetall Defence Australia Pty Ltd in Brisbane** · - Rheinmetall · - / · - **Field Service Representative (Brisbane)** · - Ref.Nr.: · - **AU01392** · -: · - Contract Type: · - **Permanent Full-Time** · WHAT WE ARE LOOKING FOR · * ...
Membership Services Representative

1 week ago

Zap Fitness 24/7 Brisbane, Australia

Job Reference: · - FLG/ Posted on: · - 05-Apr-2024- Application Close Date: · - 08-May-2024**Zap Fitness 24/7** is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, We ...
Card Services Representative

1 week ago

Cubic Corporation Brisbane, Australia

Business Unit: · Cubic Transportation Systems · Company Details: · Reporting to the Customer Experience Manager, this position is responsible for all functions involved in the distribution of the go card product as well as administration and escalation support for the customers C ...
Adviser Service Representative

2 days ago

Commonwealth Superannuation Corporation (CSC) Brisbane, Australia

Posted: 18/04/2024 · Closing Date: 25/04/2024 · **Job Type**: Contract · Location: Brisbane · Job Category: Call Centre and Customer Service · **CSC is the trusted Superannuation fund for current and former Australian Government and Australian Government Defence Force employees s ...
Customer Service Representative

6 days ago

360 Personnel Brisbane, Australia

**360 Personnel **are seeking a customer service representative for one of our temp to perm roles based in Eagle Farm / North Brisbane. · **Key Responsibilities**: · - Provide efficient customer support and handle inquiries effectively · - Ensure accurate data entry and collabora ...
Customer Service Representative

1 week ago

Mayday Recruitment Brisbane, Australia

MAYDAY are delighted to be recruiting for a Customer Service Representative for a dynamic and growing logistics company that specialises in freight forwarding across Australia. This Australian owned company prides themselves on premium customer service as well as exceptional comm ...
The Field Service Representative

2 days ago

Airbus Group Australia Pacific Brisbane, Australia

Brisbane · About us · Airbus in Australia Pacific is a leading aeronautical business employing people across multiple sites in Australia and New Zealand. · At Airbus our people are the source of our strength. Our people work with passion and determination to make the world a more ...

Customer Service Representative - Brisbane, Australia - Cover More Group

Description

Insurance Services Representative