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    Level 2 Support Technician - New South Wales, Australia - West Recruitment

    West Recruitment
    West Recruitment New South Wales, Australia

    5 days ago

    Default job background
    Full time
    Description

    Offering up to $90k + Super
    - Wynyard Location- Close to transport & amenities
    - Great staff culture- Fun & Outgoing team

    Your New Employer

    West Technology has been engaged to recruit for a growing Australian managed service provider. This boutique MSP has partnerships with a range of market leading tech providers and supports the latest and cutting edge technologies. Working with a large portfolio of diverse and interesting clients across various industries, this business continues to grow, hitting some impressive milestones along the way. Lead by a youthful, friendly and supportive management team, now is a great time to join the team.

    Your New Role

    Working as part of the team, this role will provide remote and onsite support to customers to oversee and assist in managing infrastructure & Cloud environments.

    Some of the key tasks will include:

    •Maintain a high level of customer service and attention to ensure SLA's are met.

    •Provide IT expertise and issue resolution to clientele.

    •Perform health checks & maintenance on customer networks & systems.

    •Deploy, support & maintain managed service platforms

    •Be actively involved in systems implementations / upgrades and hardware roll-out projects.

    •Ensure accurate and timely documentation and company knowledge is stored.

    About You

    To be successful, you will come from a technical support background (MSP preferably) and have a passion for IT and working with new technologies.
    You take pride in finding solutions to complex issues for your customers and thrive in a fast paced and fun team environment, where no two days are the same.

    Other attributes will include:

    •Will hold a relevant IT qualification / Degree or comparable certification

    •Has 'hands on' experience troubleshooting issues via phone or face to face interaction.

    •A sound understanding of configuring and installing virtual environments.

    •Skills with network switches, wireless access points and firewall support.

    •Experience supporting Windows Servers and desktop operating systems.

    •Administration experience with Active Directory, including group policy DNS and replication.

    •Critical to your success will be your communication skills, you will be proactive and engaging in your style and have a customer centric work ethos
    ** As this is a permanent position, we ask that all applicants are either a Permanent resident or Australian Citizen **

    What's in it for you?

    •Generous salary up to $90k + Super

    •Employer paid Certifications & Training

    •Career Advancement opportunity

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