Support Technician - Sydney, Australia - Skydance
1 month ago
Description
Skydance offers a dynamic, inclusive, and ever-evolving culture where innovative ideas are welcomed, and growth fostered. The partnership between unique creativity and technological advancements are demonstrated within each pillar of the company. At the heart of it all is a commitment to boldly entertaining and relevant storytelling.
While all Animation studios look to hire people who are creative and hard-working, Skydance Animation is specifically looking for pioneers who seek to push the limits of what the world's most collaborative art form can achieve, and to give those pioneers the space and the resources to build a new studio that's doing something different.
If you've ever dreamt of what the early days of Hollywood must have been like, of what it takes to roll up your sleeves and break new ground, figure out a new process, and to one day say, "I was there when it all began," then welcome aboardThis position is on-site 5 days a week.
Responsibilities:
- Be the first point of contact for technology and room related issues that arise within the studio
- Establish and maintain high quality interpersonal relationships with production and studio staff
- Continuously improve the process and communication around support events in collaboration with the team and the IT Supervisor, Client Services & Media
- Effectively communicate support load, areas of knowledge assistance, and competing or conflicting priorities to the IT Supervisor, Client Services & Media
- Maintain select userfacing core technology systems and services within the environment
- Collaborate with Production and Production Technology teams to seamlessly handoff userrequests that are outside the scope of IT
- Organize technology asset inventory, new user setups, and software licensing
- Support desktop operating systems including MS Windows, Mac OSX, and Linux and related utilities, i.e., antivirus and backup tools
- Manage accounts and permissions on internal and cloud systems, including onpremises network storage, identity management, and VPN
- As a team, support artists, production staff, overhead users, and technicians
- Collaborating on the planning and executive of facilityrelated projects that involve technology, such as office moves or expansions
Requirements:
- 2+ years of experience in IT support of nontechnical users
- 1+ years of experience in an enterpriselevel technology environment
- Demonstrated ability to manage multiple competing priorities
- Demonstrated ability to interact with frustrated users positively and professionally
- Excellent communication skills in dealing with both technical and artistic groups
- Proven experience administering Mac OS and Windows
- Ability to tenaciously solve unfamiliar problems
- Experience supporting Linux workstations a plus
- Experience in the Visual Effects, Animation, or media and entertainment industries a plus
- Experience with collaborative media environments, video conference, multisite mediareview systems, or screening rooms a plus
Skydance is a diversified media company founded by David Ellison in 2010 to create high quality, event-level entertainment for global audiences.
Skydance is proud to be an equal opportunity employer committed to building and fostering a diverse, equitable, and inclusive workforce.
We welcome and consider applicants for employment regardless of race, color, religion, age, sex, national origin, citizenship, sexual orientation, gender identity or expression, marital status, pregnancy status, military/veteran status, disability, or any other protected category.
Diversity in the workplace is not just a commitment, it is who we are and a reflection of what makes our world special.
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