IT Support Technician - Drummoyne, Australia - Teceze Ltd

Description

Provide first/second level contact and problem resolution for customer issues.

• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot for enduser equipment.
• Performs remedial repairs on Desktops, laptops, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and PC hardware/software including mobile phones.
• This position requires the ability to work in a processbased environment requiring flexibility and teamwork. Performs other duties as assigned.

Required Skillset:

• Minimum of 13 years of IT experience.
• Experience of support enduser devices in an enterprise desktop environment.
• Windows 710, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise antivirus solutions.
• Mobile device management including IOS and Android devices, enterprise encryption

solutions

• Basic experience of Networks and enduser infrastructure systems such as Active Directory, SCCM, Intune, VPN and Antivirus soft
• Proven analytical, troubleshooting, and problemsolving skills.
• Basic Networking Skills
• Proven ability to multitask, effectively determine priorities and meet SLA's.
• Local language is mandatory, plus good command of English.

Job Type:
Freelance


Salary:
$ $250.17 per day


Schedule:

• Day shift

Ability to commute/relocate:

• Drummoyne,

NSW:
Reliably commute or planning to relocate before starting work (required)


Work Authorisation:

• Australia (preferred)

Expected Start Date: 10/05/2023