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    Solution Implementation Specialist - Sydney, Australia - One Fit Stop

    One Fit Stop
    One Fit Stop Sydney, Australia

    1 day ago

    Default job background
    Full time
    Description

    About One Fit Stop One Fit Stop empowers premier fitness facilities to build efficient and powerful business operations through superior technology and remarkable experiences.

    The One Fit Stop Fit Stack Solution is a turnkey solution for fitness facilities powering boutique and big-box (gym) operations globally.

    The One Fit Stop technology services the day-to-day operations of a fitness business: Membership Management, Access Control, Class Scheduling, Member Mobile and Web Experiences, Point of Sale, Corporate Reporting and more.

    About the Solution Implementation Specialist position
    We are looking for a qualified Implementation Support Specialist to join our team.
    You will provide Implementation support to sales representatives and respond to customer queries.
    Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices.
    You should also be able to manage timeline and delivery metrics and be goal-oriented.
    We expect you to perform well in a team environment and have exceptional people skills.

    Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth customer onboarding operations.


    Solution Implementation Support Specialist responsibilities are:
    Initiating and coordinating the project delivery to the agreed timeline Coordinating and delivering solution training to the customer project team
    Assisting in resolving customer complaints/disputes

    Providing information/date to the Sales and Operations management teams

    Monitoring onboarding delivery performance

    Keeping a record of project issues and their timely resolution

    Communicating with Customer Success manager about onboarding procedures and ways to improve it

    Being aware of new solution updates

    Capturing and tracking customer feature enhancement requests

    Solution Implementation Support Specialist requirements are:
    Experience as a Sales Support Specialist/Associate

    Familiar with ERP and CRM Configuration Options and MS Office programs

    Good customer service skills

    Superb communication skills

    Able to multitask across multiple customer projects

    Good team player

    BA/BSc or Assoc degree in Marketing, Business or related field

    #J-18808-Ljbffr
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