Implementation Specialist - Sydney, Australia - Naviga

Description

• Provide support and consultancy services to new and existing customers
• Diagnose and resolve or reallocate support cases logged by existing customers or colleagues
• Assist with development of training aids, including training handbooks, multimedia visual aids, computer tutorials, and other reference materials
• Trains users on new or current software modules and packages in person, online or through a variety of tutorial channels, including selfguided training videos, user manuals, and digital instruction pages.
• Provide customer guidance, recommendations, and solutions throughout the implementation process.
• Share industry knowledge, proven process flows, and best practices to assist them in meeting their business needs.
• Contribute to customer installations, upgrades, addons
• Installs, modifies, and makes minor repairs to software systems.
• Assists with QA and Testing of new software releases, additional features and modules
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
• Evaluates vendorsupplied software by studying user objectives and testing software compatibility with existing hardware and programs.
• Carries out software performance tuning.

• Minimum 3 years in a similar role.

• 8 hour shift

• Australia (preferred)

• Sydney, NSW (required)

• Sydney,