- Hands on Technical experience in administering and supporting the ServiceNow platform; preferably including ITOM module, configuration, and customisation, workflows, business rules, virtual assistant workflows, surveys, service catalogues, and UI actions.
- Experience helping support groups and technology teams' self-help and get the most out of the ServiceNow platform.
- Experience in working cross functionally with services delivered by Technology partners.
- Demonstrated experience working with wider technology teams on service improvements and automation, optimisation opportunities.
- Strong knowledge of IT operations and industry best practices, including ITIL framework
- Experience with system integrations required for ITOM.
- ITIL Certification – desirable.
- Excellent problem-solving skills and the ability to analyse and resolve complex technical issues.
- Strong communication skills, both written and verbal, with the ability to effectively collaborate with cross-functional teams and stakeholders.
- Self-starter, Self-motivated and proactive, with the ability to work independently and prioritize tasks in a fast-paced environment.
- Relevant ServiceNow certifications.
- Curious with a passion for Technology.
- Ability to articulate solutions and influence others-simply.
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Systems Engineer - Camberwell, Australia - coles
Description
We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.
About the team:
As the way we shop continues to evolve, our Technology team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we're constantly looking at ways to reinvent the shopping experience for our customers and build the next generation of digital retailing.
About the role:
The ServiceNow Support engineer will play a key role in helping to support and maintain smooth operation of ServiceNow and span across general ServiceNow support and projects.
This role will collaborate with cross-functional teams to identify, troubleshoot, and resolve issues, as well as contribute to ongoing enhancement and optimization efforts.
About you and your skills:
To be successful in this role, you will have the following: