Systems Engineer - Melbourne, Australia - Culture Amp

Description

Join us on our mission to make a better world of work.

Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading capital venture funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company.

For more information visit

How you can help make a better world of work

As a key member of our IT Operations Team, our Systems Engineer will help us mature and scale our technology ecosystem that supports our internal operations globally.

You will develop, implement, maintain, and administer our SaaS Enterprise Applications, systems and services. You'll also be responsible for implementing good engineering practices and capability; including security, patching, networking, monitoring, scaling, automation and factors contributing to overall reliability.

The IT Operations Team thrives at the intersection of technology and people and is comprised of folks with strong technical, customer service, and communication skills. This role is perfect for someone who has a strong internal drive, like to solve problems, and can define their own priorities, requirements, and goals in a dynamic, fast-paced environment.

Given the in-person support required for this role, it requires someone who can attend our Melbourne (Richmond) office at a minimum of 3 days per week.

As part of this team of amazing humans,

• Provide 2nd level technical support and assistance in troubleshooting issues related to operations services like collaboration tools, identity and device management tools
• Document system configurations meticulously to ensure quality, transparency, knowledge transfer, and business continuity.
• Utilise Jira Service Management for timely and professional maintenance and update of activities.
• Demonstrate hands-on experience with Identity Management Platforms (Okta + AD), Apple Device Management (MDM) systems like JAMF
• Assist in providing technical guidance and support to the end user support team.
• Offer technical support for project build, test, and solution deployment activities.
• Maintain high standards of change management control.
• Conduct problem management and root cause analysis.
• Work on system maintenance based on planned/scheduled proactive maintenance of Systems and Services.
• Collaborate with team members to troubleshoot and resolve end-to-end service issues.

About You:

• You have experience in a digital environment, with a proven track record in designing, building, and scaling cloud-based application environments securely.
• Solid understanding of various IT technologies including servers, virtualisation, networking, MDM, and cloud platforms.
• Experience working with a range of applications, including Active Directory implementation and familiarity with identity management platforms like Okta.
• Open-minded and eager to collaborate with talented individuals, guiding while also being receptive to learning from others.
• Background in Application Engineering and Support, with experience in managing SaaS solutions and applications.
• Understanding of ITSM operational processes and procedures
• Support security teams to maintain security posture and achieve industry frameworks and certifications (e.g., SOC, ISO).
• Possess a growth mindset and resilience to thrive in a hyper-growth environment.

Bonus points for:

• Jira administration/configuration experience

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:

• Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
• Programs, coaching, and budgets to help you thrive personally and professionally
• Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
• Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
• Team budgets dedicated to team building activities and connection
• Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
• Extended year-end breaks: An extended refresh period at the end of year
• Excellent parental leave and in work support program available from day 1 of joining Culture Amp
• 5 Social Impact Days a year to make a positive impact on the community outside of work
• MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
• Medical insurance coverage for you and your family (Available for US & UK only)

Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.

We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

Please keep reading...

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you're interested: we'd love to know how you can amplify our team with your unique experience

Thank you for taking the time to read this advert. If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader, Aubrey Blanche to share more on why we collect the data and how we will use it.

If you require reasonable accommodations or adjustments to complete the online application or to participate in the interview process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.