Jobs

    Customer Marketing Specialist - Macquarie Park, Australia - NCS Group

    NCS Group
    NCS Group Macquarie Park, Australia

    1 week ago

    NCS Group background
    Description

    It starts with YES

    At Optus, we have an ambitious goal to be Australia's most loved everyday brand.

    This is a unique opportunity to join an innovative and customer-centric marketing team on a 12 month fixed term contract, where you'll play a pivotal role in driving dynamic customer marketing campaigns. We're seeking a diligent and forward-thinking individual to support our team in engaging and delighting our customer base.

    This role is responsible in supporting the Customer Marketing Manager in bringing to life a robust marketing strategy to engage the Optus' customer base. Day to day, you'll be responsible for the design, execution and reporting of campaigns, with a particular focus on ' onboarding ', 'brand', 'sponsorship' and 'engagement' to drive long term loyalty.

    Your day in the life at Optus,

  • Work across creative teams and agencies to build effective creative campaigns with strong cut-through across all media channels and customer touch points.
  • Partner with analysts to identify target audiences, conduct testing, and implement campaigns with precision.
  • Lead campaign execution excellence in line with agreed timelines and budget
  • Establish, maintain and influence relationships across a broad range of team members and partners including but not limited to Campaign Delivery, Commercial, Product, Creative Agency, Brand, Design, TV & Content, Customer Value Management and the broader marketing team
  • Drive continuous improvement in campaign efficiency by exploring innovative engagement strategies.
  • Your skills to pay the bills

  • Proven experience in executing customer marketing campaigns, preferably within a fast-paced environment.
  • Familiarity with Agile methodologies and working in cross-functional marketing teams.
  • Exceptional attention to detail with a strong focus on campaign execution excellence.
  • Have MarTech and CRM platform knowledge (Salesforce Marketing Cloud knowledge preferred).
  • Experience collaborating with analysts on target audience identification, testing, and execution.
  • Perks we love at Optus

  • Competitive salary and performance incentives
  • Discounts to Optus products and services, and to over retailers Australia-wide
  • Training, mentoring and development opportunities (ask us about OptusU)
  • Up to five days of Volunteer Leave per year
  • A "connected" day for you to use to connect to something you are passionate about
  • Hybrid ways of working [Delete for Retail and Contact Centre]
  • Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
  • Sydney Campus; 20mins from CBD via our Optus bus. Our Metro Connect service connecting you to and from Macquarie University Metro Station to Optus Campus every 6-8 minutes, morning and afternoon
  • Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes


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