- Day to day oversight of Quality Assessor registration and/or complaint workloads, including monitoring of group inbox/es, working collaboratively with a variety of internal and external stakeholders to progress workloads, and processing of quality assessor registration applications and complaints.
- Be a point of contact and escalation for quality assessor registration issues and/or complaints enquiries.
- Developing, analysing and distributing various reports.
- Organising, tracking and contributing to business improvement initiatives including, but not limited to, the secretariat functions of the Innovation and Continuous Committee
- Support the quality assessor registration delegate in making quality assessor registration decisions.
- Providing high level administration support within the PPC
- Managing competing priorities by being proactive, organised and showing initiative.
- Previous experience in secretariat functions and project management or interest in learning these skills.
- Excellent generalist oral and written communication skills supporting an ability to produce concise written documentation.
- Ability to effectively manage interpersonal relationships and communicate with influence with internal and external stakeholders.
- Strong analytical skills and the ability to make sound operational decisions.
- A strong understanding of legislative, policy and regulatory frameworks, in particular the Aged Care Quality and Safety Commission Act 2018, Aged Care Quality and Safety Commission Rules 2018, administrative decision-making principles and the Aged Care Quality Standards, or be able to demonstrate a capacity to quickly acquire this knowledge.
- Experience in quality management, continuous improvement, process design or process improvement with high level attention to detail, accuracy and thoroughness in work undertaken.
- Demonstrated ability to respond positively to change, take responsibility for managing work initiatives and the ability to build capability and provide support to teams.
- Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.
- Salary offered will be between $92,970 - $108,869 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
- Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit
- Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
- Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.
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Senior Support Officer - Brisbane City, Australia - Aged Care Quality and Safety Commission
Description
VN APS6 - Senior Support Officer - Ongoing/Non-Ongoing - Multiple Locations
Ends on Sun, May 5, 2024 2:00 PM (in 4 days)
Senior Support Officer
APS6
$92,970 - $108, % superannuation
Non-Ongoing/Ongoing
About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
The Program Planning and Coordination team (PPC) within the Quality Assessment and Monitoring group (QAMG), supports the delivery of the Commission's quality assessment and monitoring activities. We are seeking a Senior Support Officer PPC across a number of workstreams including business improvement, quality assessor registration, and complaints received about quality assessment and monitoring staff.
About the Role
The successful candidate will be required to provide efficient generalist support within and/or across these workstreams, reporting to an EL1 Assistant Director. The position may also be responsible for leading and developing a small team of Operations Officers.
Position Duties
As an APS6 Senior Support Officer role within QAMG your duties will include some or all of the following:
Position Eligibility Requirements (Selection Criteria):
To be successful in this role you will need to demonstrate the following:
Position Notes:
In your application, please provide a one page statement of claims against the position eligibility requirements (selection criteria), including what strengths you would bring to the role, and a copy of your CV.
Please complete the application and submit by Sunday 5th May 2024, 11:59PM (AEST).
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful, and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan . The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing, and quality of life of aged care consumers.
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