Service Desk Analyst - Brisbane, Australia - Michael Page

Michael Page Brisbane, Australia

1 day ago

Permanent

Description

About Our Client

Our client is large financial accountancy firm based in Brisbane, with a great reputation for employee welfare.

Job Description

The key responsibilities will include:

Providing first & second level IT support for end users & internal staff
Day-to-day Service Desk Operations
Onboarding & Offboarding accounts through Active Directory & Microsoft 365
Asset Inventory updates
Imaging of end user devices through Microsoft Autopilot & Intune (MDM)
Assist with new technology training for staff
Desk setups including network cabling
Knowledge base article updates

The Successful Applicant

The successful candidate will have the following characteristics & experience:

Expertise within the Microsoft 365 E5 stack, particularly Intune, Active Directory, Azure Active Directory, Exchange & SharePoint
Experience working within an ITSM
Excellent interpersonal communication skills & proven customer engagement
Ability to work well within a broader team office environment
Basic understanding of IP networking

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