Support Desk Analyst - Brisbane, Australia - National Storage

National Storage

Verified Company

Brisbane, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Wide Exposure to New and Emerging Technology

Great Autonomy and Future Specialisation Pathways

Opportunity for Personal and Career Development
If you are passionate about technology or wanting to progress your career in the IT industry and seeking a role within an ASX listed, multi-national organisation then this may be the role for you

About National Storage

Established in 2000, National Storage is one of Australasia's largest self-storage providers, tailoring self-storage solutions in 230+ storage centres across Australia and New Zealand.

With a strong growth strategy in place we are seeking to attract and retain more great people to join our team.

The Opportunity

Key Responsibilities include:

Review, moderate, respond and close new and existing helpdesk tickets and escalate any tickets that are not closed within a reasonable timeframe
Provide assistance to the National Storage Group to remedy hardware, software and network issues, and project manage specific software and hardware upgrades as directed
Assist with Active Directory User accounts for all employees as they commence employment and manage ad hoc requests
Assist with network security of the National Storage Group Wide Area Network (WAN) and effectively resolve issues as required, including relevant escalations
Assist with centre acquisitions, SiteLink conversions and site implementations as directed. This includes preparing Telco account migrations and productive relationships with external suppliers

About You

Knowledge of computer hardware and software (including Microsoft Operating Systems) is compulsory
Level 1 support experience is desirable
Previous customer service experience
Intermediate or high level of knowledge in Office products such as Excel, Word and Outlook
Knowledge and understanding of Windows Networking and TCP/IP is desirable
The ability to work autonomously and proactively where required with strong written, oral communication and interpersonal skills
Willingness to learn, strong attention to detail and adaptable in an environment of improvement

Benefits - Why Work With Us?

Work as part of a high performing team in a growth business with the opportunity for 1 on 1 mentoring/coaching
Work from home 1 day per week arrangement
Access a range of benefits including our discretionary bonus scheme, paid parental leave and wellbeing subsidies
Grow with an innovative ASX 200 listed business that values teamwork, care & excellence