Service Desk Analyst - Brisbane, Australia - Icon Group

Icon Group

Verified Company

Brisbane, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Information Technology

Brisbane

Full Time

Icon Group

Icon Group is Australia's largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand.

We are built on a strong but simple vision - to deliver the best care possible, to as many people as possible, as close to home as possible.

With more than 3,000 employees company-wide, we bring together all aspects of quality cancer care, including medical oncology, radiation oncology, haematology, pharmacy and chemotherapy compounding to deliver a true end-to-end seamless service for cancer patients internationally.

As we continue to grow, what we do matters to more and more people every day. Each role at Icon holds a strong contribution to the care provided. And when you choose a career with Icon, you help change people's lives for the better.

Here's what our people said what it takes to succeed and love life at Icon:

You'll truly want to work together towards our ambitious vision and goals
You'll embrace and enjoy pace, progress, and change we rarely sit still for long
You'll need a serious work ethic and a thirst for job satisfaction that sees you putting up your hand to grab opportunities

A few of our benefits

Discounts and cashback on hundreds of brands through our internal ignite app
Flexible work arrangements avalaible, including remote working, compressed work weeks, varying startfinish times and so much more
Access to novated lease options via our partner RemServ
Access to paid parental leave
Access to our Employee Assistance Program (EAP)
Professional development program

The Opportunity
Every person at Icon plays an important role in shaping our impact and driving our success. And as

Service Desk Analyst on a

permanent

full-time basis based in our

South Brisbane office, you'll join a truly connected and talented team, providing level 1 IT Service Desk support for all divisions of our organisation globally.

At Icon, you'll play a key part by:

Escalating incidents with accurate documentation to level 2 and 3 support
Recording, tracking, and documenting all actions in the incident response and resolution process
Using remote tools and diagnostic utilities to aid in troubleshooting
Performing handson fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Installing antivirus software and ensure virus definitions are up to date
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Maintaining inventory changes in the IT Service Desk CMDB database from field input
Deploying prepackaged software using distribution tools and processes as requested by end users

About You

Demonstrated experience working in a similar role, with working knowledge of a range of diagnostic utilities and basic computer hardware
You'll understand the importance of being organised and have a key eye for detail
With your active communication skills, you'll be eager to build strong working relationships with internal and external stakeholders

Excited to join us and help change people's lives for the better?

At Icon,
**You Can.