Service Desk Analyst - Brisbane Central Business District, Australia - Clicks IT Recruitment

Clicks IT Recruitment
Clicks IT Recruitment
Verified Company
Brisbane Central Business District, Australia

2 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description
Clicks IT Recruitment is currently working with a large organisation in Brisbane. They provide a range of IT support to their staff and pride themselves on their quality of service.


Currently they are looking for a Service Desk Analysts to join their team that is currently working from the CBD with 2 days at home each week once induction and training is completed.

This will be a 10 month contracts with the strong possibility of extension.


Responsibilities:

Provide quality first point of contact for customers for ICT incidents and requests.
Respond to requests and incidents following the defined processes, including escalation procedures.
Provide Level 1 support to users/customers
Maintain Service Desk processes, procedures and documentation
Provide support to Apple and Android mobile devices


Key Selection Criteria:

Proven experience providing front line level support to end users
Experience providing Level 1-2 support within a Windows/O365 environment
Ability to use provided knowledge bases when necessary
Customer service mindset with excellent communication skills
Attention to detail and ability to produce quality documentation


The Offer:

Opportunity to join dynamic and energetic team.
Genuine opportunity to learn and grow your skills.
10 month contract with extensions.

For further information please contact Mellissa McGregor at Clicks IT Recruitment on

Type
Contract

Category
Project / Program / PMO support

Reference ID
BBBH73801
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