Jobs
>
Sydney

    NSC Housing Team Supervisor - Sydney, Australia - Programmed

    Programmed
    Programmed Sydney, Australia

    Found in: Talent AU C2 - 2 days ago

    Programmed background
    Full time
    Description

    About Us

    Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand.

    Our Facility Management (FM) business unit partners with our valued clients to deliver a comprehensive range of facilities management from small repair work to managing large-scale facilities and infrastructure networks.

    We encourage career development, support flexibility and care about your personal wellbeing and safety. Join the Programmed team today.

    About The Opportunity

    Programmed Facility Management (PFM) is seeking a Contact Centre Supervisor to manage day-to-day operations for a national service centre (NSC) supporting delivery of facility management (FM) services for a large-scale social housing services contract. Responsibilities include day-to-day operations of the NSC and management of call centre consultants to ensure service delivery and strong relationships with the FM contract team, client and service providers. This permanent, full time role based in Parramatta NSW, plays a crucial part in providing a positive customer and client experience while contributing to important services for the community.

    Key responsibilities

    • Review all work requests and ensure appropriate follow-up actions and communications are completed.
    • Provide regular reporting on National Service Centre performance against contract SLAs.
    • Continuously review operational status to ensure works are safe and timely.
    • Oversee timely resolution of operational issues and monitor daily work volumes.
    • Monitor, audit, and report on team member quality outcomes.
    • Develop and maintain risk management procedures to mitigate identified risks.
    • Manage client expectations through frequent, accurate, and timely communication.
    • Operate within business policies and processes to support expectations and maintain

    Benefits

    • Attractive salary package.
    • Parramatta location.
    • EAP and benefits program with great discounts.
    • Long term career potential & growth with leading FM organisation.

    About You

    To be successful in this role, you will ideally have experience managing teams, ideally in a call centre environment. Experience and/or knowledge of facilities management or building maintenance and repair services is highly desirable, however not essential. You will have a 'can-do' attitude, natural ability for people engagement and a passion for excellent customer service.

    Additionally, you will demonstrate and possess the following:

    • Customer Service, Communications or Administration qualification desirable, not essential.
    • Highly developed communication and robust stakeholder engagement ability.
    • Excellent leadership skills.
    • Strong prioritisation and time management skills.
    • Intermediate Microsoft Office Suite skills (MS Teams, Word, Excel, PowerPoint etc).
    • Cultural alignment with our core values: Safety Leadership, Care & Empathy, Customer Service, and Diversity, Inclusion & Equality.

    Work With Us

    Join us on our mission to build outstanding people, strong customers, and great communities by submitting your application today.

    #HNSW

    Reference number:
    Profession:Administration & Office SupportAll

    Company: Programmed
    Date posted: 1st Apr, 2024

  • Programmed

    NSC Housing Team Supervisor

    Found in: JobGet AU C2 - 3 days ago

    Programmed Sydney, Australia

    About Us · Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand. · Our Facility Management (FM) business unit partners with ...

  • Knewin

    Executive Services Visa Consultant

    Found in: Jobleads AU C2 - 7 hours ago

    Knewin Sydney, Australia

    About Us · CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,600 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 27 countries. · With thirty ye ...

  • Camp Australia Pty Ltd

    Regional Manager

    Found in: Jobleads AU C2 - 7 hours ago

    Camp Australia Pty Ltd Sydney, Australia

    At Camp Australia, children are at the heart of everything we do. We guide children's growth before school, after school and on their holidays. Our engaged educators foster a safe, inclusive environment where children can relax, have fun and grow. · We partner with government, in ...

  • Seafolly Pty Ltd

    Store Manager

    Found in: Jobleads AU C2 - 7 hours ago

    Seafolly Pty Ltd Sydney, Australia

    Generous employee discounts on Seafolly product · Work for an iconic brand in a vibrant team · Training and Development to progress your career · About Us: · Seafolly has been defining generations of Summer since 1975 when it was founded in Australia's most iconic beach lifestyle ...

  • The Walt Disney Company

    VFX Supervisor

    Found in: JobGet AU C2 - 19 hours ago

    The Walt Disney Company Sydney, Australia

    ILM Sydney is seeking a VFX Supervisor to join the team and be a part of this exciting opportunity as we continue to expand our Sydney capability. · The VFX Supervisor has overall responsibility for delivering the client's vision of the project scope through direction of creative ...

  • Framework Search & Select

    Piling Supervisor

    Found in: JobGet AU C2 - 3 days ago

    Framework Search & Select Sydney, Australia

    Chance to be a key member of the piling teams · Long term career · Piling Supervisor – Expanding company To $150k · Vehicle · Etag · Fuel · Diverse range of projects · Loyal company towards staff · Chance to be a key member of the piling teams · Excellent staff retention rate · L ...

  • Tasmania

    Functions Supervisor

    Found in: JobGet AU C2 - 4 days ago

    Tasmania Sydney, Australia

    Function Supervisor · Monday to Friday Availability (Weekend Functions where necessary) · Catering Project are looking for Function Supervisors for our growing events team of our catering and events business located in Sydney. Seeking someone who has worked in catering/events. Ha ...

  • Daniel Wellington AB

    Retail Store Team Leader

    Found in: JobGet AU C2 - 2 days ago

    Daniel Wellington AB Sydney, Australia

    Since selling our first timepiece in 2011, Daniel Wellington has evolved into a global phenomenon that has disrupted an entire industry.We are an exciting, vibrant, and innovative brand that challenges old conventions - continuously striving to enrich our customers' style through ...

  • Artaux

    Compositor (all levels)

    Found in: JobGet AU C2 - 2 days ago

    Artaux Sydney, Australia

    ILM is currently hiring Compositors at all levels and often in multiple locations. You may not see your specific career level advertised online, through the process you and your recruiter will work together to find the right role that combines your unique experience and career go ...

  • Labour Options

    Leading Hand Metal Manufacturing

    Found in: JobGet AU C2 - 1 day ago

    Labour Options Sydney, Australia

    POSITION FILLED. We are currently looking for a Workshop Leading Hand / Supervisor in the Sydney area for a fast growing metal manufacturing company. · This role would suit a tradesperson who is looking to be on the tools but also move into aLeading Hand/ Supervisorrole. The role ...

  • The Walt Disney Company

    Compositor (all levels)

    Found in: JobGet AU C2 - 2 days ago

    The Walt Disney Company Sydney, Australia

    Compositor (all levels) · Sydney · ILM is currently hiring Compositors at all levels and often in multiple locations. You may not see your specific career level advertised online, through the process you and your recruiter will work together to find the right role that combines ...

  • Alt

    VFX SUPERVISOR – Fixed Term – Sydney Fixed Term Contract, Sydney

    Found in: JobGet AU C2 - 19 hours ago

    Alt Sydney, Australia

    is currently looking for an experienced VFX Supervisor to join our world leading VFX team in Sydney The role will focus on premium VFX TVC's out of Australia, America, and Asia. · About the Team · is an Australian visual effects company with a global focus across film, televisio ...

  • Charterhouse Recruitment (Australia)

    Senior Accountant

    Found in: JobGet AU C2 - 4 days ago

    Charterhouse Recruitment (Australia) New South Wales, Australia

    Senior Accountant/Supervisor - Business ServicesClear Equity Pathway · WFH 3 days a week + Flexi hours · Surry Hills location – Close to public transport · About the Company · A young and forward thinking boutique Chartered Accounting firm based in Surry Hills are looking for a ...

  • Insulet Corporation

    Customer Operations Specialist

    Found in: JobGet AU C2 - 4 days ago

    Insulet Corporation Sydney, Australia

    Customer Operations Specialist (Hybrid) page is loaded · Customer Operations Specialist (Hybrid) · Apply locations Sydney, NSW time type Full time posted on Posted Yesterday job requisition id REQ Insulet started in 2000 with an idea and a mission to enable our customers to enjo ...

  • Marriott International, Inc.

    Style Supervisor

    Found in: JobGet AU C2 - 2 days ago

    Marriott International, Inc. Sydney, Australia

    Job Number · Job Category Housekeeping & Laundry · Location W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · STYLE SUPERVISOR · Authentically You · Explore an excit ...

  • Royal Freemasons'​ Benevolent Institution

    Administration Supervisor – Concord

    Found in: JobGet AU C2 - 2 days ago

    Royal Freemasons'​ Benevolent Institution Sydney, Australia

    The Royal Freemasons' Benevolent Institution (known as RFBI) is a non-for profit (NFP) organisation that has been in operation for 140 years. We currently operate 22 residential aged care villages, 20 retirement villages and a range of home and community services across NSW and A ...

  • Diverseco Pty

    Service Supervisor NSW Sydney FullTime

    Found in: JobGet AU C2 - 4 days ago

    Diverseco Pty Sydney, Australia Full time

    Join a nationally recognized organisation experiencing significant growth · Competitive wage, Bonus Birthday off, Employee Referral Program, · Company Funded Income Protection Insurance, Health & Wellbeing discounts · Diverseco is seeking a highly organised and professional Servi ...

  • Nexia International

    2024 Graduate Accountants

    Found in: JobGet AU C2 - 7 hours ago

    Nexia International Sydney, Australia

    Nexia are looking for motivated and enthusiastic university graduates, wanting to kick start their exciting career in our Audit & Assurance team. · 02nd May, 2024 · Would you like to explore your full potential? Let the team at Nexia Sydney help you grow and navigate your future ...

  • Framework Search & Select

    Piling Supervisor

    Found in: Talent AU C2 - 5 days ago

    Framework Search & Select Sydney, Australia Full time

    Piling Supervisor / Leading Hand · To $150k · Sydney based · Superannuation · Vehicle · Phone · Great company culture of progression · Long term career · About the company: This is a vibrant and expanding company who are recognised in the ground engineering sector for deliveri ...

  • Industrial Light & Magic

    Lead Texture Artist

    Found in: Talent AU C2 - 2 days ago

    Industrial Light & Magic Sydney, Australia

    Résumé du poste: · The Lead Texture Artist is responsible forcreating high quality textures, providing creative solutions that fulfills the artistic and technical brief of the asset, while providing guidance to others on the texture team. · Primary Responsibilities: · Work inde ...