- Promote the service desk brand though customer-focused support and engagement with staff at all levels of the business.
- Monitor and respond quickly and effectively to requests received through the Technology Service Desk.
- Be front and centre as the 'go to' in the office for supporting the smooth-running of our client experience through our Microsoft Teams rooms and other brand-new technologies across the office.
- Assist in analysing and resolving hardware and software problems including performing technical assistance and support on all hardware and peripherals.
- Assist in system upgrades, installing, configuring and testing new systems and hardware.
- Promote technology literacy and awareness across the business on Urbis Collaboration technology tools (Microsoft Office 365, particularly Teams), including 1:1 coaching as required.
- Tertiary qualifications in Information Technology, Computer Science or equivalent.
- Experience working in an Office 365 environment enhancing collaboration and productivity using these tools.
- Demonstrated strong technical skills in desktop operating systems, software installation and troubleshooting, mobile device configuration, audio visual technologies.
- Relevant experience in an IT support role involving frequent, direct contact with colleagues (Prior experience in a professional services firm is preferred but not mandatory).
- Experience with a variety of IT equipment, predominantly Microsoft applications and server tools, SCCM, Laptops and iPhones.
- Strong understanding of ITIL principles.
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IT Support Technician - Melbourne, Australia - Urbis
Description
About this role
Who we are:
Urbis is people focussed, and we want the best for our team, our clients, and our communities. We are a community of passionate problem solvers, sought out by clients for our fresh thinking and approach to their city-shaping projects. Our mission is to help create meaningful, sustainable cities & communities.
Urbis is an employer of choice for gender equality (EOCGE), recognised through the Workplace Gender Equality Agency (WGEA), and active participants in the Federal Career Revive Initiative which supports the attraction and retention of women returning to work after a career break.
We pride ourselves in empowering our employees and supporting them to be the best they can be. Here you will make a tangible difference and positive impact, while gaining incredible industry experience and broad ranging exposure to the most exciting work.
Urbis, Shaping futures your way
The Opportunity:
We are looking for a proactive and experience National Service Desk Technician to join our Technology & Digital team in our Melbourne office. You will provide high-quality first and second-level support for all staff nationally across Urbis, as a part of our 7-person National IT Helpdesk.
The role will be supported by our experienced Service Desk Lead, as you proactively improve our colleague experience and help deliver "Simple & Easy" solutions.
You will:
About you :
This role is ideally suited to someone with:
