Support Technician - Abbotsford, Australia - McCormack

McCormack

Verified Company

Abbotsford, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

_"We help you realise your vision, creating amazing spaces to be proud of"_

McCormack is one of Australia's leading family-owned building services companies. We specialise in fit-out and refurbishment, asset repositioning, design and construct and heritage restoration. McCormack has a strong commitment to the development and wellbeing of our team members.

We have an exciting opportunity for a part-time
Support Technician to join our
Information Technology team in
Melbourne. This role will be required to work 24 hours a week with Mondays and Wednesdays being required work days.

The Support Technician will provide direct technical assistance and support to team members for network, hardware and software issues. This role will report to the
Information Technology Coordinator.

Responsibilities include, but are not limited to:

Provide excellent customer service to meet the IT service needs of our people
Perform minor repairs to equipment and arrange for servicing needs
Triage service request tickets, providing response and complete resolution as soon as practicably possible
Troubleshoot problems and work to develop solutions for equipment or system issues
Run diagnostic software to ensure correct operation of equipment
Record activities, solutions, and other responses to request for service
Perform basic onsite fault diagnosis, with additional support and guidance from the team
Assisting with systems onboarding of new employees including setting up workstations and devices
Assisting users with the operation of meeting rooms technology and carry out adhoc duties as required
Coordinate the return of all used hardware within an appropriate time frame
Provide backup technical support for network including router, firewall, and wireless access point
Ensure regular network administrative functions are carried out
Identify and report system issues to vendors
Inventory control support, including setting up user accounts and devices
Monitor and test resolution of those issues sent to vendors
Monitor antivirus software and updates, including the repair of computers infected with spyware, adware and/or viruses
Monitor backup systems and procedures to ensure data security
System license maintenance and management

Successful applicants must have:

Qualified or studying certification in Information Technology and/or Computer Science or equivalent
Network maintenance and help desk support
Interpersonal and communication skills relevant to duties
Ability to plan workloads with limited supervision, set priorities and meet deadlines
Proficient in Microsoft Office 36
Experience working in a similar role is preferred
Completed internship experience is preferred
Strong interest in developing skills in Information Technology

This position offers the chance to be part of a friendly, supportive, tight-knit team. Your strong organisational and leadership skills, along with your ability to work autonomously will stand you in good stead.

McCormack is proudly an equal opportunity employer. First Nations applicants are encouraged to apply. We recognise that individual differences bring a variety of perspectives, approaches, and talents to the workplace.

You must have the right to live and work in Australia to be considered for this position.