- Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
- Return missed phone calls, email in no less than 5 minutes
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman/Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary
- Communicate estimated completion time, regular updates and follow through on each customer vehicle
- Coordinate the delivery time or pick up with each customer
- Follow up with Customer on services provided; ensure they are satisfied with the work performed
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadline
- Work in a team-based environment and achieve common goal
- Dealer Management System(s), Outlook, and MS Office
- Retail customer service preferred, Automotive Retail experience a Bonus
- Must have and maintain a valid driver's license and an acceptable and safe driving record
- Must have two years of driving experience
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Service Advisor
Found in: Talent AU C2 - 21 hours ago
AUTOrecruit Victoria, Australia Full timeA fantastic opportunity has become available for a highly organised and well-presented Service Advisor to join a highly reputable, prestige dealership in the outer northern suburbs of Melbourne. · This dealership group has been in operation for over 50 years and has built a stron ...
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Service Advisor
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Conquest Recruitment Group South Melbourne, Australia Permanent , Full timeJob Details · Combine your passion and knowledge of the motorcycle industry to further develop as a Service Advisor within this highly successful motorcycle and accessories retailer. · If your passion is motorcycles this is the role for you · We offer: · Generous package OTE $1 ...
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Service Advisor
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Conquest Recruitment Group Lilydale, Australia Permanent , Full timeJob Details · This is an exciting opportunity for an experienced Automotive Service Advisor with exceptional communication and customer service skills to join our highly regarded dealership A generous package and career progression is on offer for the right candidate · About the ...
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Service Advisor
Found in: Talent AU C2 - 5 days ago
Conquest Personnel Pty Ltd Lilydale, Australia Full timeThis is an exciting opportunity for an experienced Automotive Service Advisor to join our highly regarded dealership Are you looking for a generous package and career progression, then this role is for you · About the Role: · Due to continued growth, the service department is loo ...
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Service Advisor
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Automotive Service Advisor
Found in: Talent AU C2 - 21 hours ago
Macro Recruitment Victoria, Australia Full timeA permanent full-time role within a well-established automotive dealership in the north-eastern suburbs of Melbourne. For an automotive service advisor with a commitment to delivering exceptional customer service. · Requires Car/Automotive Service Advisor Experience · - Competiti ...
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Motorcycle Service Advisor
Found in: Talent AU C2 - 3 days ago
Conquest Personnel Pty Ltd Melbourne, Australia Full timeCombine your passion and knowledge of the motorcycle industry to further develop as a Service Advisor within this highly successful motorcycle and accessories retailer. · If your passion is motorcycles this is the role for you · We offer: · Generous package OTE $110k to $120k plu ...
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Customer Service Advisor
Found in: JobGet AU C2 - 5 days ago
Motorserve Pty Melbourne, AustraliaYou will be the face of our Customer Hub and ensure our customers experience a seamless repair journey. · 17th April, 2024 · We are looking for a Customer Service Advisor to join our Moorabbin team · Meet and greet customers, process their vehicles for the repair journey and ass ...
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Customer Service Advisor
Found in: JobGet AU C2 - 1 day ago
5441 Absa Bank Seychelles Ltd Victoria, AustraliaEmpowering Africa's tomorrow, story at a time. · With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future ...
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Customer Service Advisor
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Trades Workforce Solutions North Melbourne, Australia Full timeTrades Workforce Solutions recruits quality Tradespeople to the Australian Engineering sector. · We are seeking an pump industry focused customer service advisor for our client in Campbellfield. · Our Client is a reputable Industrial pump specialist, providing new pumps and mai ...
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HR Business Partner
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Bosch Clayton, Australia Full timeJob Description · This 12-month parental-leave coverage position will provide an exciting opportunity for an experienced HR practitioner to join our HR Operations team. Due to high level of HR competence held within the existing team coupled with a highly supportive environment, ...
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HR Business Partner
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Bosch Clayton, Australia Full timeCompany Description · The Bosch Group is a leading global supplier of technology and services that are "Invented for life" within the Mobility, Industrial, Consumer Goods, and Energy and Building Technology segments. We are privately owned with 94% of ownership held by a charitab ...
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Senior HSEQ Advisor
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Safesearch Dandenong, Australia Full time**This position can either be based in Melbourne - Hybrid role ** · This is a Permanent opportunity open to Australian Citizens or PR visa holders only. · My client, a listed global business providing workforce solutions and HR services, has an opportunity for an experienced Seni ...
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Burberry Limited Chadstone, AustraliaINTRODUCTION · At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded ...
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Miller Leith Chadstone, Australia Full timeAre you passionate about curating refined and sophisticated fashion experiences for premium clientele? If so, an incredible opportunity awaits you to become a part of a prestigious luxury brand, renowned for its unparalleled craftsmanship and exquisite designs as a Senior Client ...
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Officeworks Chadstone, Australia Full timeAbout us · At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. · Fast paced. Innovative. Inspi ...
Service Advisor, Mulgrave - Tesla
Description
What to ExpectTesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
What You'll Do
What You'll Bring
