Service Advisor - Lilydale, Australia - Conquest Recruitment Group

Description

Job Details

This is an exciting opportunity for an experienced Automotive Service Advisor with exceptional communication and customer service skills to join our highly regarded dealership A generous package and career progression is on offer for the right candidate

About the Role:

With the dealerships continued growth, the service department is looking for an experienced, professional, confident and friendly service advisor to join the close knit team

Working closely with internal departments and customers alike, key responsibilities of the role include:

• Being the main point of contact for customers and consistently delivering outstanding customer service throughout their service
• Supporting the customer in the lead up and during the appointment process
• Meeting and greeting customers on the day of their service
• Communicating/internal coordination with colleagues with scheduling of repair orders
• Promoting vehicle parts and accessories as appropriate
• Staying informed of all relevant service campaigns and communicating to customers when required
• Preparing repair orders, invoices and relevant paperwork when required
• Updating customer database and ordering of parts
• Impeccable presentation

About You:

To be successful in this role you will need to have the following Skills and Experience:

• Minimum 1 year of previous experience in a service advisor position
• Exceptional Customer Service and Communication skills
• Strong IT skills and the ability to work with multiple programs
• Confidence dealing with all customer types
• The ability to support a busy, hardworking team
• Excellent time management and organisational skills
• The ability to prioritise customer needs and develop ongoing customer relationships
• Technical/Mechanical qualifications would be highly advantageous

On Offer:

• The opportunity to work for a highly regarded dealership
• A highly competitive package based on experience and qualifications

If you are looking for a challenging and rewarding career, enjoy working within a team of professionals and pride yourself on the highest level of customer service, please click the APPLY button to submit your current CV.