- Undertake end to end cashier duties as well as managing timely cash evacuation and balancing of till, ensuring excellent customer service at the counter.
- Undertake all end to end banking hall duties e.g. mailing, plastics, cheque book and statement transactions and processes.
- Participate in the branch sales initiatives by effective lead generation.
- Identify when & where to refer customers to an appropriate area of delivery for specialist sales help or advice.
- Deliver world class customer service practices and ensure adherence to Absa Service standards.
- Own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
- Achieve operational rigour excellence in all aspects of branch procedures and processes undertaken to ensure a satisfactory audit.
- Ensure compliance with operational risk and rigour requirements e.g. Health & Safety standards, security of premises etc...
- Comply with all relevant legislation e.g. KYC, banking code, service standards, fraud prevention and money laundering procedures.
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
- Working with the retail branch team to deliver exceptional business performance
- Share knowledge experience and best practice with other team members
- Provide cover for other customer advisors when required.
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards.
- Understand and manage risks and risk events (incidents) relevant to the role.
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Conquest Personnel Pty Ltd Melbourne, Australia**TAKE YOUR NEXT CAREER STEP** · With exciting planned growth for 2024, the service department of this highly reputable automotive group is looking for a dynamic and friendly service advisor to join the team on a full-time basis, working Monday - Friday with the occasional Saturd ...
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Inchcape Melbourne, Australia**About Us** · Are you looking for an opportunity to be part of a passionate and supportive team, where you can grow your career with a leading global automotive company? Make the move now and come and join Trivett · The Subaru Melbourne Group incorporates the nine Subaru sales a ...
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Inchcape Melbourne, Australia**About Us** · **What's the opportunity?** · Our **Subaru **service centre based at Essendon is seeking an experienced **Service Advisor** to join our highly successful team. · This role will be responsible for assisting and supporting the Service Manager to drive and maximise pr ...
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Eagers Automotive Melbourne, AustraliaPositive workplace culture/Friendly + supportive team · - Fantastic employee benefits/Access to health + wellbeing support · - Largest motoring group in Australia/Vehicle purchasing + service discounts · **Our new Volvo Cars Essendon dealership is now seeking an experienced perfo ...
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Recruitment Alternative Melbourne, AustraliaSecure employment in a well-established organisation · - Great team environment and supportive culture · - Personal development & career progression · **About the Role** · Due to continued business expansion and growth, our client is seeking an experienced and passionate · **Deal ...
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Conquest Personnel Pty Ltd Melbourne, Australia**The Company**: · Based in Chadstone, join a flagship automotive dealership with an unparalleled reputation for exceptional service. In business over 30 years, with exciting growth planned for the next year, you will become part of an outstanding team that loves what they do. · ...
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Eagers Automotive Melbourne, AustraliaFriendly + supportive team/Positive workplace culture · - Fantastic employee benefits/Access to health & wellbeing support · - Australia's largest automotive retailer/Opportunity for career development · **Essendon Mitsubishi is now seeking a performance-driven Service Advisor wh ...
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Eagers Automotive Melbourne, AustraliaFriendly + supportive team/Positive workplace culture · - Fantastic employee benefits/Access to health & wellbeing support · - Australia's largest automotive retailer/Opportunity for career development · **Coffey Ford Dandenong is now seeking a performance-driven Service Advisor ...
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Penske Melbourne, Australia**About Penske**: · An iconic brand in both the business and racing worlds, the Penske organisation is a Fortune 500 company with a global presence, with over 50,000 employees. A leader in the Australian commercial vehicle, power generation and industrial engine sectors, Penske r ...
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Programmed Melbourne, AustraliaOur client based out in Clayton South are a leading manufacturer and supplier of municipal vehicles and equipment. · These permanent full-time role would have flexible start times Mon-Fri between 7am, 8am or 9am. · Please note that the first 2 weeks in the role you will be workin ...
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Dyson Melbourne, Australia**Summary**: · **Salary**: · Competitive · Team: · Customer Service and Inside Sales · **Location**: · Australia - Melbourne Camberwell Service Center · About Us · Dyson is a global technology company that transforms every category it enters with iconic inventions that work, perf ...
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Dyson Melbourne, Australia**Summary**: · **Salary**: · Competitive · Team: · Customer Service and Inside Sales · **Location**: · Australia - Melbourne Camberwell Service Center · **About Us**: · Dyson is a global technology company that transforms every category it enters with iconic inventions that work, ...
Customer Service Advisor - Victoria, Australia - 5441 Absa Bank Seychelles Ltd
Description
Empowering Africa's tomorrow, story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal : Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya, Mauritius, Seychelles. Please contact Reward for details.Empowering Africa's tomorrow, story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal : Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya, Mauritius, Seychelles. Please contact Reward for details.Job Description
Customer Service: Time split 65%
Operational Rigour and Control: Time split 20 %
Teamwork: Time split 10 %
Risk and Control: Time split 5%
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)About UsTruly African
We are a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance.
Absa Group Limited is listed on the JSE and is one of Africa's largest diversified financial services groups with a presence in 12 countries across the continent and around employees.
We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (ABSA Bank in Tanzania and National Bank of Commerce), Uganda and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia.
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