IT Support Technician - Sydney, Australia - A W Edwards

A W Edwards Sydney, Australia

5 days ago

Full time

Description

Excellent training, support and job security - Long-term opportunity
Competitive salary packages on offer
St Leonards based with opportunity for advancement

About A W Edwards

Leading brand in the Australian construction industry
Part of Bouygues Bâtiment International which is a subsidiary of Bouygues Construction – A leading International Construction Group
Works across a range of market sectors for an array of public, private, government and institutional clients
Proven track record of delivering innovative and quality projects that exceed client's expectations.
102+ years of history in NSW of construction excellence
Lead the way with meticulous planning, knowledge, and a stringent control of design and construction.
Clients receive the quality they expect and deserve.
Modern construction software, systems, and processes
MBA Multi Awards winning builder.
Staff retention is the envy of the market.
Individual training geared to your chosen career path.

Our People

Our people are our most valued asset, and we place high importance on fostering the skills and knowledge of our employees.
Our culture, teamwork and consultative approach are key to our company's success and our high rate of staff retention.
"We don't look for people for projects but the projects for our people".

Job Summary:

A W Edwards Pty Ltd are currently seeking a full-time, permanent motivated Junior IT Support/IT Administrator to join our IT team. In this role, you will be responsible for providing assistance to the IT team by managing and flagging incoming support requests, monitoring inventory of stock, and ensuring efficient routing of support tickets to the appropriate channels and providing first level technical support to end-users.
You will be required to provide first level technical support to our staff by answering phone and email queries raised by staff members located both in our office and on our construction sites. It will be your responsibility to address and resolve these issues where you can or otherwise escalate to a higher support level when needed.

Key Responsibilities:

IT Support:

Provide first-line technical support to end-users, resolving hardware and software issues promptly.
Follow through to completion more complex task by working with other team members or escalating to other support options to find a solution for all issues
Collaborate with team members to troubleshoot and escalate complex technical issues.
Liaise with support staff from our parent company to escalate and resolve issues outside of our control.

Inventory Management:

Monitor and maintain inventory levels of IT equipment and supplies.
Collaborate with procurement to ensure timely replenishment of stock.

Ticket Management:

Organize and prioritize support tickets, ensuring timely resolution.
Flag and route support tickets to the appropriate channels based on urgency and complexity.
Raise support tickets with various vendors or to our internationally based teams for issues that can not be resolved by local IT teams.

Documentation:

Maintain accurate documentation of billing processes, inventory, and support ticket resolutions.
Contribute to the development and updating of IT policies and procedures.
Continue to develop and maintain IT documentation including user guides for new software and systems.

Preferred Skills:

Excellent interpersonal skills including strong communication skills both written and spoken.
Basic troubleshooting and fault-finding skills in a Windows Desktop and Server based environment.
Good understanding of corporate network structures and applications such Active Directory and Azure
Familiarity with both iOS and Android operating systems
Basic understanding of computer networks and networking equipment
Enrolment in or recently completed Bachelor or Diploma of Information Technology or other relevant qualification.

Why join A W Edwards

This is a top tier business well-known for creating a workplace that feels like a family company
A strong corporate identity that will give you an opportunity to develop your construction career through a variety of projects in the future.
Clear focus on delivering numerous key building projects in the Sydney Metro area.
Here is an opportunity where you can grow within a business that rewards people who want to be future leaders and are driven by the organisation's values on each of their projects.
There aren't many times in your career where you can honestly say, 'I am working for the best'

EEO
A W Edwards is an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status or disability status.
We encourage Aboriginal and Torres Strait Islander people, or applicants from disadvantaged groups to apply as well.
To apply for this role, please apply through our website or send an email to Alasdair Knight on

Support Technician

1 week ago

SAFRAN ELECTRONICS & DEFENSE Botany, Australia

SAFRAN ELECTRONICS & DEFENSE recrute: · Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transp ...
IT Support Technician

3 days ago

Pope Recruitment Pty Ltd Sydney, Australia

**IT Support Technician Needed - Pitt Street, NSW** · Pope Recruitment is looking for a proactive and knowledgeable IT Support Technician to provide essential technical support on Pitt Street, NSW. This position is ideal for someone who excels at troubleshooting hardware and soft ...
IT Support Technician

2 days ago

Orchal Ltd Sydney, Australia

**EUC L1,L2,L3** Support Technicians are needed. · **Job Type**: Freelance · **Salary**: $30.00 per hour · Expected hours: 4 per week · Ability to commute/relocate: · - Sydney NSW: Reliably commute or willing to relocate with an employer-provided relocation package (preferred) ...
IT Support Technician

1 week ago

Orchal Ltd Sydney, Australia

Minimum Experience 1-3 Years of **field Services Technician** · **Job Duties** · As an Onsite Support Technician with minimum of one to three years of technical experience in service delivery and End user hardware and software Configuration troubleshooting providing quality servi ...
IT Support Technician

1 week ago

E-Flo Computers Pty Ltd Sydney, Australia

We are seeking a highly personable IT Support Officer with a driver's license and vehicle to provide support to our predominantly education clients. · This is a great opportunity for someone with great communication and technical skills and a customer-centric approach, as you wil ...
IT Support Technician

3 days ago

Red Bull Sydney, Australia

**Company Description**: · The IT Support Technician is responsible for the day-to-day IT support of end-users and focuses to continuously work towards an improved end-user satisfaction, leveraging Red Bull's IT service management processes as well as Red Bull's overall IT guidel ...
IT Support Technician

4 days ago

URBIS Sydney, Australia

**Who we are**: · Urbis is people focussed, and we want the best for our team, our clients, and our communities. We are a community of passionate problem solvers, sought out by our clients for our fresh thinking and approach to their city-shaping projects. You will make a tangibl ...
Support Technician

1 day ago

Skydance Sydney, Australia

Skydance offers a dynamic, inclusive, and ever-evolving culture where innovative ideas are welcomed, and growth fostered. The partnership between unique creativity and technological advancements are demonstrated within each pillar of the company. At the heart of it all is a commi ...
IT Support Technician

1 week ago

John Holland Sydney, Australia

Sydney, NSW, AU, 2009**About John Holland**: · At John Holland, our purpose is simple, we transform lives with everything we do. We've always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work. · That's our diffe ...
IT Support Technician

2 days ago

Goodman Fielder Sydney, Australia

Based in Sydney · - Large and Supportive Team · - Exposure to a wide variety of technologies · At Goodman Fielder our purpose is to make everyday food better for everyone. We own a host of iconic brands that generations of Australians have grown up with and put in their supermark ...
IT Support Technician

1 day ago

Milestone IT Sydney, Australia

Immediate start · - Seven Hills-Sydney · - Excellent career progression · Are you a skilled Technical Support Engineer with a passion for problem-solving and a knack for providing exceptional support? · Join our client in their dynamic team in the manufacturing industry and be a ...
IT Support Technician

3 days ago

Red Bull Sydney, Australia

**Company Description**: · The IT Support Technicial is responsible for the day-to-day IT support of end-users and focuses to continuously work towards an improved end-user satisfaction, leveraging Red Bull's IT service management processes as well as Red Bull's overall IT guidel ...
IT Support Technician

3 days ago

Admix Recruitment Sydney, Australia

We are looking for an experienced IT Support Officer on a Full time basis · You'll cover one or more areas of expertise, depending on the size of the organisation you work for. It's common practice for a technical IT support team to be divided into first and second-line support, ...
IT Support Technician/ Hardware Support

1 week ago

Appetency Recruitment Services Sydney, Australia

**ResponsibilitiesOur client**: · Our client is a company dedicated to providing onsite IT support to public schools. for the past 15 years · **About the role**: · They are looking for an enthusiastic and driven individual to join their team as a Desktop/Network Support - Field S ...
Field Support Technician

1 week ago

Saab Inc. Sydney, Australia

The role · As part of our Civil group, the Field Support Technician will plan and perform maintenance activities for installations across NSW where Saab has contracted preventative and reactive maintenance agreements. The successful incumbent will perform, as well as support plan ...
Ict Support Technician

2 days ago

St Andrew's Cathedral School Sydney, Australia

**What is the role?** · With the opportunity to learn and grow, this role is for an ICT Support Technician who is a strong team player prepared to support a complex high-energy ICT environment. This is an exciting opportunity, offering genuine hands-on exposure to large scale IT ...
Hardware Support, Technician

5 days ago

Appetency Recruitment Services Sydney, Australia

**ResponsibilitiesOur client**: · Our client is a company dedicated to providing onsite IT support to public schools. for the past 15 years · **About the role**: · They are looking for an enthusiastic and driven individual to join their team as a Desktop/Network Support - Field S ...
Desktop Support Technician

1 week ago

Commonwealth Bank Sydney, Australia

**Who we are** · End User Experience (EUX) build, run and monitor some of the Group's largest platforms and systems. The role we play and the work we do empowers our people to achieve more, and provides our customers with better outcomes. Joining EUX means you'll be working with ...
IT Support Technician

1 week ago

Teceze Ltd Drummoyne, Australia

Provide first/second level contact and problem resolution for customer issues. · - Work with Third Party Vendors to remediate complex AV issues as needed. · - Provide timely communication on issue status and resolution. · - Maintain ticket updates for all reported incidents. · - ...
Desktop Support Technician

4 days ago

Commonwealth Bank Sydney, Australia

**Who we are** · End User Experience (EUX) build, run and monitor some of the Group's largest platforms and systems. The role we play and the work we do empowers our people to achieve more, and provides our customers with better outcomes. Joining EUX means you'll be working with ...