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    IT Operations Support Manager - New South Wales, Australia - BWS

    BWS
    BWS New South Wales, Australia

    1 week ago

    BWS background
    Full time
    Description

    About Woolworths Group

    Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand's largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.

    • Hybrid working on offer
    • Work at scale for top tier applications
    • Oncall allowance


    Welcome to Group Enablement
    Our Group Enablement Teams are the Technology, Business Enablement, Value Chain and Replenishment experts developing new capabilities and platforms for a better retail future. We're the crucial link between our stores and the stock they need, the IT engine moving our business forward, the strategic connectors streamlining the way we work, and the forward thinkers using tech to transform the retail experience. Uniting cutting edge technology, data and retail smarts, you'll work behind the scenes, in the margins and across every corner of the business – to uplift our capability, amplify our collective impacts and revolutionise the customer experience.

    What you'll Do
    The Replenishment Operations Manager is responsible for coordinating and providing application operational support (L2 and L3) for key stock ordering & replenishment applications. The role is to provide an effective support function where you will be responsible for the management of incidents and problem resolution with service providers whilst ensuring that best practice guidelines and approaches are adhered to at all times, and for communications with service recipients and stakeholders

    • Leading resolution of cross-functional major incidents in the Replenishment applications across various teams, vendors and suppliers including Post Incident Reviews, to ensure Service Delivery Targets are met and services are assured and protected.
    • Drive operational excellence within the team and applications covering Change Management, Disaster Recovery Planning, System Maintenance & Housekeeping.
    • Identify and ensure that reoccurring support issues are addressed through the delivery of strategic fixes and take learnings forward for continuous improvement & standardised processes.
    • Relationship + Vendor management of applicable suppliers to ensure service delivery according to agreed service levels ensuring that all issues are managed appropriately, including communications and escalation management for issues raised by Business and other stakeholders

    What you'll bring

    • Strong IT Operational experience within a leadership or support background that involved troubleshooting
    • Demonstrated experience in leading and delivering critical services 24 x 7, 365 days per year
    • Incident or problem management process experience
    • Leadership experience of at least one year
    • Replenishment / Order Management technology experience desirable

    What you'll experience

    • Everything we do is driven by a culture of care for our team, customers, and community.
    • We create a thriving team experience through a culture of belonging that champions safety and wellbeing for our people and partners.
    • We're a team-first organisation. We'll equip you with the necessary training for success in your role, and provide continuous career development and learning opportunities.
    • We offer competitive remuneration and access to a number of employee benefits.
    • We prioritise sustainability, striving to contribute to a greener, better future.
    • A range of programs to help you prioritise and manage your wellbeing, including a competitive leave policy and 24/7 access to the Sonder app
    • A progressive and competitive leave policy that gives you more space for what matters to you.

    Grow with the Group

    As an inclusive, team-first company, our people are at the core of everything we do.

    We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

    As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

    We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

    We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

    We'd love to hear from You

    If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via #LI #work180.

    Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.

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