- Laptop setup for new joiners and ongoing management for devices deployed in Australia.
- Support for office-based technologies supported by the relevant Group IT functions, including networking and audio-visual equipment.
- Support for home workers on laptop and connectivity issues, including augmenting the UK-based Support team for UK evening support, L2 for devices.
- Governance and good management of Networking rooms and cabling.
- Support for BYOD smartphones, Android and iOS
- 2nd line O365 and MS Teams support including usability queries.
- Create and maintain effective service procedures, policies, and standards
- Liaising with 1st line Service Desk for escalations, problems, and major incidents.
- Involvement in testing where changes & new processes are being deployed.
- Key escalation point for incidents, request and customer experience including Problem and Incident Management
- Excellent IT skills and knowledge of troubleshooting computer related issues both hardware and software, as well as desktop, laptop and mobile devices
- Knowledge of M365, Teams, Active Directory, Azure AD, OneDrive & SharePoint Online, Microsoft Endpoint Manager (InTune), as well as TCP/IP, DNS and DHCP is desired.
- Experience of supporting Azure cloud and associated services.
- Experience of working with third party specialist support providers and managing their engineers and ticket queues
- Good communication skills, both oral and written
- Experience of supporting a wide-ranging user base including VIP support
- Solid understanding of Security and audit / compliance requirements
- Experience of ServiceNow ITSM, and ideally ITOM
- Strong communication skills, both oral and written and ability to interact with all levels across the business
- Powershell and PowerBI experience are very desirable
- Attention to detail with a high degree of accuracy in work product
- A strong collaborator; excellent relationship building and communication skills with the ability to engage people from diverse cultures and different levels.
- Experience of working in a global organisation, balancing global and local requirements
-
Support Technician
1 week ago
SAFRAN ELECTRONICS & DEFENSE Botany, AustraliaSAFRAN ELECTRONICS & DEFENSE recrute: · Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transp ...
-
IT Support Technician
3 days ago
Pope Recruitment Pty Ltd Sydney, Australia**IT Support Technician Needed - Pitt Street, NSW** · Pope Recruitment is looking for a proactive and knowledgeable IT Support Technician to provide essential technical support on Pitt Street, NSW. This position is ideal for someone who excels at troubleshooting hardware and soft ...
-
IT Support Technician
1 week ago
Orchal Ltd Sydney, AustraliaMinimum Experience 1-3 Years of **field Services Technician** · **Job Duties** · As an Onsite Support Technician with minimum of one to three years of technical experience in service delivery and End user hardware and software Configuration troubleshooting providing quality servi ...
-
IT Support Technician
2 days ago
Orchal Ltd Sydney, Australia**EUC L1,L2,L3** Support Technicians are needed. · **Job Type**: Freelance · **Salary**: $30.00 per hour · Expected hours: 4 per week · Ability to commute/relocate: · - Sydney NSW: Reliably commute or willing to relocate with an employer-provided relocation package (preferred) ...
-
IT Support Technician
3 days ago
Red Bull Sydney, Australia**Company Description**: · The IT Support Technician is responsible for the day-to-day IT support of end-users and focuses to continuously work towards an improved end-user satisfaction, leveraging Red Bull's IT service management processes as well as Red Bull's overall IT guidel ...
-
IT Support Technician
2 days ago
Goodman Fielder Sydney, AustraliaBased in Sydney · - Large and Supportive Team · - Exposure to a wide variety of technologies · At Goodman Fielder our purpose is to make everyday food better for everyone. We own a host of iconic brands that generations of Australians have grown up with and put in their supermark ...
-
IT Support Technician
4 days ago
URBIS Sydney, Australia**Who we are**: · Urbis is people focussed, and we want the best for our team, our clients, and our communities. We are a community of passionate problem solvers, sought out by our clients for our fresh thinking and approach to their city-shaping projects. You will make a tangibl ...
-
IT Support Technician
1 week ago
E-Flo Computers Pty Ltd Sydney, AustraliaWe are seeking a highly personable IT Support Officer with a driver's license and vehicle to provide support to our predominantly education clients. · This is a great opportunity for someone with great communication and technical skills and a customer-centric approach, as you wil ...
-
Support Technician
1 day ago
Skydance Sydney, AustraliaSkydance offers a dynamic, inclusive, and ever-evolving culture where innovative ideas are welcomed, and growth fostered. The partnership between unique creativity and technological advancements are demonstrated within each pillar of the company. At the heart of it all is a commi ...
-
IT Support Technician
1 week ago
John Holland Sydney, AustraliaSydney, NSW, AU, 2009**About John Holland**: · At John Holland, our purpose is simple, we transform lives with everything we do. We've always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work. · That's our diffe ...
-
IT Support Technician
3 days ago
Admix Recruitment Sydney, AustraliaWe are looking for an experienced IT Support Officer on a Full time basis · You'll cover one or more areas of expertise, depending on the size of the organisation you work for. It's common practice for a technical IT support team to be divided into first and second-line support, ...
-
IT Support Technician
1 day ago
Milestone IT Sydney, AustraliaImmediate start · - Seven Hills-Sydney · - Excellent career progression · Are you a skilled Technical Support Engineer with a passion for problem-solving and a knack for providing exceptional support? · Join our client in their dynamic team in the manufacturing industry and be a ...
-
IT Support Technician
3 days ago
Red Bull Sydney, Australia**Company Description**: · The IT Support Technicial is responsible for the day-to-day IT support of end-users and focuses to continuously work towards an improved end-user satisfaction, leveraging Red Bull's IT service management processes as well as Red Bull's overall IT guidel ...
-
IT Support Technician/ Hardware Support
1 week ago
Appetency Recruitment Services Sydney, Australia**ResponsibilitiesOur client**: · Our client is a company dedicated to providing onsite IT support to public schools. for the past 15 years · **About the role**: · They are looking for an enthusiastic and driven individual to join their team as a Desktop/Network Support - Field S ...
-
Desktop Support Technician
1 week ago
Commonwealth Bank Sydney, Australia**Who we are** · End User Experience (EUX) build, run and monitor some of the Group's largest platforms and systems. The role we play and the work we do empowers our people to achieve more, and provides our customers with better outcomes. Joining EUX means you'll be working with ...
-
Desktop Support Technician
4 days ago
Commonwealth Bank Sydney, Australia**Who we are** · End User Experience (EUX) build, run and monitor some of the Group's largest platforms and systems. The role we play and the work we do empowers our people to achieve more, and provides our customers with better outcomes. Joining EUX means you'll be working with ...
-
Ict Support Technician
2 days ago
St Andrew's Cathedral School Sydney, Australia**What is the role?** · With the opportunity to learn and grow, this role is for an ICT Support Technician who is a strong team player prepared to support a complex high-energy ICT environment. This is an exciting opportunity, offering genuine hands-on exposure to large scale IT ...
-
Field Support Technician
1 week ago
Saab Inc. Sydney, AustraliaThe role · As part of our Civil group, the Field Support Technician will plan and perform maintenance activities for installations across NSW where Saab has contracted preventative and reactive maintenance agreements. The successful incumbent will perform, as well as support plan ...
-
Hardware Support, Technician
5 days ago
Appetency Recruitment Services Sydney, Australia**ResponsibilitiesOur client**: · Our client is a company dedicated to providing onsite IT support to public schools. for the past 15 years · **About the role**: · They are looking for an enthusiastic and driven individual to join their team as a Desktop/Network Support - Field S ...
-
IT Support Technician
1 week ago
Teceze Ltd Drummoyne, AustraliaProvide first/second level contact and problem resolution for customer issues. · - Work with Third Party Vendors to remediate complex AV issues as needed. · - Provide timely communication on issue status and resolution. · - Maintain ticket updates for all reported incidents. · - ...
Senior Tech Support Technician - Sydney, Australia - Canopius
Description
The Role
The primary objective of this IT support role based in Sydney, Australia for the APAC region is to provide direct assistance to end users in predominantly in Sydney and Melbourne as we transition to new and existing workplace technologies as well as in end user computing to laptops. The role is essential for addressing user problems, major incidents and escalations of tickets raised with 1st line ServiceDesk and Group IT. In addition, the role involves regular interaction with, and management of tickets raised with the third-party teams that constitute the end-to-end delivery of Canopius's IT services and support.
In addition, the role encompasses local support for IT governance, technology management, and hardware maintenance deployed in the Sydney and Singapore offices, collaborating with local third-party support teams.
Responsibilities will include:
Skills and experience:
About Canopius:
Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd's of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.
At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.
Canopius operates a hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.
We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.
