- Plan, budgets and coordinates the performance of the division's services, to consistently achieve customer satisfaction, quality, operational and financial targets.
- Provide robust and predictable forecasts for services revenue and recurrings.
- Lead resource management activities including attainment of utilisation targets, delivering within cost budget
- Manage order book to maximise delivery, highlighting short and long term challenges.
- Lead direct and motivates the team in order to deliver service excellence and business outcomes to a consistently high standard, ensuring on-time delivery and quality.
- Devise and implement scalable strategies and delivery models to drive results around service quality and profitability.
- Manage end to end delivery plans for continuous alignment of services to the division and customer requirements.
- Champion continuous process improvement and innovation in order to provide the highest level of services, quality and value for customers.
- Anticipate future trends and customer need, building new service models to achieve desired outcomes.
- Work effectively with Services Central leadership thereof and with other division's Services Lead to drive the development of best practice and for deployment of "mutual aid" as required.
- Actively engage in any escalations ensuring effective customer liaison and decision-making regarding courses of action.
- Work closely with Sales to ensure customer priorities are met.
- Work closely with Product Leads to design the service implementation and Go-To-Market of new products and services.
- Develop Services value proposition.
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Director, Services - Sydney, Australia - Civica
Description
We're Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
About the Role
As Director, Services for Health & Care You will have overall responsibility for executing the Group's services strategy within your division. You will deliver high value implementation services and solutions that exceed customer expectations. You will be working closely with your divisional Executive Director and Global Services Director.
You will be leading a team of project and services professionals collaborating with leaders across functions such as Sales, Support, Development, Product and Central Functions. This is a senior leadership role that requires operational and commercial acumen, problem solving skills, stakeholder management experience and an ability to operate in a fast-paced environment.
As Director, Services you will
