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    Guest Experience Representative - Victoria, Australia - Vicinity Centres

    Vicinity Centres
    Vicinity Centres Victoria, Australia

    6 days ago

    Default job background
    Full time
    Description

    Role purpose

    The key purpose of the Guest Experience Representative is to provide in centre communication, coordination and information services for our customers to ensure their experience is better, easier and more enjoyable

    What will you bring?

    You will have demonstrated customer service skills with previous experience in a customer-facing role. You will have a professional and customer focused approach, be confident in handling a variety of guest enquiries including cash transactions and customer feedback. You are known for your ability to effectively multitask and prioritise activities and have a sound background working independently with minimal supervision. You'll be passionate about providing an exceptional customer experience and a genuine desire to bring the Vicinity brand to life.

    What will success look like?

    We Imagine a Better Way

  • You are confident in speaking up and can identify and recommend new ways of working
  • You are a quick learner, adaptable and open to new challenges
  • You are proactive, organised and efficient in everything you do

    • We Embrace Difference

  • You understand the diverse nature of our business, our customers and our people
  • You actively contribute to a positive environment within the team
  • You understand and show respect for the diversity of the Vicinity community

    • We Always Collaborate

  • You are an excellent team player who enjoys building relationships
  • You engage and communicate with your team, consistently and effectively sharing information
  • You recognise and proactively act to resolve any customer conflict

    • Why Vicinity?

    Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

  • Flexible working options
  • Birthday leave & purchased additional leave
  • $1,000 worth of VCX securities rewarded for eligible team members
  • Internal mentoring program
  • Generous Parental Leave
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