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    Field Engineer - Melbourne, Australia - Unisys

    Unisys
    Unisys Melbourne, Australia

    1 week ago

    Default job background
    Full time
    Description

    What success looks like in this role:

  • May function as team or site leader providing direction to other technicians.
  • Performs server and storage break and fix.
  • Provides support for Enterprise products
  • Desk side support specialist
  • Provides support for enterprise storage products
  • Supports Networking products - including Cisco certification requirements
  • Provides support for Payment systems products and Unisys core-CMOS products
  • May have project management responsibilities for smaller projects
  • Possesses other, high skilled, specialized technical skills.
  • Provides support for software, hardware and networking support for desktops, laptops and servers.
  • Provides maintenance and support on legacy products.
  • Installs and maintains PCs and associated software, networks, servers and peripherals
  • Performs installs, moves, adds and changes as required
  • Tests and certifies PCs, networks, servers and client approved applications.
  • Provides follow-up on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Ensures customer satisfaction throughout the service delivery transaction
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
  • •Perform IMAC and exposure to project management

    • #L1-AS1

    You will be successful in this role if you have:


    • High school degree required


    • 2-4 years of hands-on technical experience


    • Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience.


    •Bachelor's degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience


    • Active directory/exchange server and operating systems knowledge
    • A+ certification a plus


    • Specific manufacturer certification as required, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA certifications, and NETWORKPLUS and for legacy products, must have current product training.


    • Advanced degree of knowledge of hardware and software including Unisys/Microsoft/Network operating systems and advanced troubleshooting capabilities on software and hardware problems including DTS, Legacy systems, storage systems and interconnectivity problems


    •Police or criminal background verification may be required

    Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

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