Executive Engineering Manager - Sydney, Australia - Commonwealth Bank

Commonwealth Bank

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

You are a senior engineering leader who's passionate about people and driving great technical outcomes

We are a team of big thinkers, who are engineering the future of banking
Together we can create industry leading digital solutions that impact millions of customers

See yourself in our team

In Institutional Banking and Markets (IB&M), our purpose is to combine global connectivity and capability to build a better Australia.

What we do as a business matters to our clients, the Group and the country.

As well as providing CBA with essential transaction banking and treasury services, IB&M plays a critical role helping our large corporate and government clients and the Group better understand the megatrends reshaping industries; think about what Australia will need to do to be successful; and determine the role we and our clients can play in building a prosperous future.

IB&M Technology drives the creation of digital end-to-end customer experiences.

We partner with our global clients to support them create new business opportunities, from banking and trading to environmental strategies.

Position Specific Responsibilities

The Executive Manager, Service Management (SM), is responsible for ensuring the IT services provided by IB&M are supported, available, stable and secure.

The role establishes processes and reporting within a DevOps environment, to ensure the technology is stable and secure, and the delivery of services, reliability and incident management is customer-centric, professional and within stipulated service and data protection levels, according to the criticality framework.

The executive Manager SM is responsible for providing leadership and guidance to IB&M teams to ensure they are operating within the internal policies and standards set.

Additionally the role is accountable for asset management and for leading the uplift of technology initiatives, where central coordination is required.

This is an exciting role, where you will get to influence the adoption DevOps practices, as IB&M transitions from siloed development and operations functions into modern DevOps practices, and inspire large teams of engineers.

Specifically you will have experience in

Leading Service Management, Operations or Engineering teams
Excellent people management skills. Able to manage multiple reports and prioritise work
Service Operations (including Service Desk, Incident and Problem Management)
Service Management and Governance, including SLA reviews
Service transition and delivery, including change management and service introduction
IT asset management
Driving agile and DevOps practices and ability to transform Service Management to suit these practices
Building strong relationships with peers and executive management in an engaging manner

Working with us:

Whether you're passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations.

One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

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Advertising End Date: 12/06/2023