- Manage several projects autonomously with overview from the Experience Design Lead
- Work with Experience Designers and your Lead to create and implement a cohesive UX vision and strategy
- Assistyour Lead to scope, plan and provide estimates for your projects
- Use the digital strategy to deliver customer-centric experiences through the creation of decision trees, UI flows, wireframes and interactive prototypes, including detailed documentation
- Use data and exploratory research to understand the customer and business drivers behind the products and deliver measurable outcomes
- Manage a wide range of stakeholders, including Product Owners, Dev/Engineering, Sales, Marketing, Legal and Compliance representatives
- Work closely with the delivery teams to ensure design assets and specifications fit with their requirements, including Product Owners and Dev/Engineering teams, some based remotely
- Extensive knowledge of customer centred design balanced with commercial acumen
- Strong communication skills with demonstrated success presenting design in a clear and persuasive manner
- Cross-functional stakeholder management and influencing skills
- Strong problem-solving, conceptual and design skills to drive solutions at all levels of detail across responsive web platforms
- Well-rounded experience designing across web, responsive mobile and native apps.
- Ability to visualise solutions in appropriate ways: e.g. flows, free-hand sketching, white-board facilitation, wire framing and prototyping
- Experience using customer research, usability testing, behavioural or digital analytics to drive and enhance design optimisation
- Solid experience planning and managing UX project delivery within an Agile development framework to agreed timeframes and budgets
- Extensive experience mapping detailed end-to-end customer experiences involving multiple touch-points, processes, people and technology to enable the business to make strategic decisions for service improvements
- Experience generating customer value propositions, service blueprints, journey maps, strategic roadmaps that are informed and validated by customer research
- Excellent stakeholdersmanagement skills, bringing them along the journey, creating compelling buy-in, and presenting final outcomes with impact
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Senior Experience Designer - Crestmead, Australia - Commonwealth Bank
Description
Senior Experience Designer (Multiple roles)
· You are a UX designer always designing with the user at the forefront
· You thrive in ambiguity and have an appetite to shape a vision and experience strategy for digital products
· Our team is committed to providing the best digital experience for our staff and customers
Do work that matters
These roles are hybrid UX/UI positions across CommSeePlatformand CE&D (Customer Engagement and Digital). You will be responsible forsolving important, complex and varied problems across alldigital.
See yourself in our team
Reporting to Experience Design Chapter Lead you will be part of the Digital Experience Chapter, which is responsible for delivering the Customer Experience strategy and vision across all digital touch points for the retail arm of the Bank. This Chapter consists of Experience Designers, UI designers, UX writers and Accessibility Managers who work closely with our partners in digital research to deliver customer driven outcomes.
The team has a strong learning and sharing culture where you can improve your skills as a designer.
You will be responsible for helping your crew achieve business and customer outcomes dependent on great digital experiences.
Where will you go?
If you live the values and demonstrate the people and digital capabilities, we can offer great opportunities for progression. This role can progress to an Experience Design Lead role overseeing a portfolio of products and projects within Digital.
On any given week you will
We are interested to hear from people with
Please include a portfolio demonstrating UX process, low and high-fidelity design skills &Outcomes.
If this sounds like you then apply today
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 26/05/2024
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