Product Manager - Sydney, Australia - CreditorWatch logo is a registered trademark of CreditorWatch PTY LTD

Description

CreditorWatch is a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, CreditorWatch offers a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

CreditorWatch have achieved Top 10 AFR Best Places to Work 2022 and 2023 and certified Great Place to Work 2022 and 2023

Job Description

Your Role & Team:

Join our team and play a pivotal role in transforming the commercial risk industry. This opportunity is for those who dream of leveling the playing field, granting small businesses in Australia the critical insights that were once exclusive to major corporations.

Your hands-on approach will be invaluable as you dive into the intricacies of both existing frameworks and innovative, greenfield projects.

We're seeking a passionate individual who thrives on understanding and addressing customer challenges, someone eager to contribute to product strategy. Be part of a team where your work has a direct impact on the economic landscape, shaping the future of small business success.

What will you be doing?

• Reporting to the Head of Product you'll work closely with the Product Lead to help define and drive the delivery of the product strategy and the Product Roadmap.
• Ensure roadmap initiatives meet user acquisition, engagement, and ROI targets.
• Drive initiatives within the product group including the online workflow-based product suite that enables companies to automate the verification of customers and assign appropriate credit limits and terms, quickly with less effort.
• Lead roadmap initiatives from inception to launch, through to ongoing management.
• Work with internal and external stakeholders/customers to gather research & insights to define new products and opportunities.
• Collaborate with Product Design, Engineering, Sales, Marketing, and the wider business to support and drive product growth and achieve company goals.

What are we looking for?

• Experience building and growing SaaS products from ideation, to launch, to monitoring their success in the market day to day.
• A strong commercial acumen in providing productised technical solutions to internal and external customers.
• Excellent communication skills to focus team members across engineering, sales, marketing, and design to achieve successful team outcomes. This includes the ability to relay complex concepts simply to ensure goals and benefits are clear.
• Results driven - you have a firm focus on user value with a pragmatic attitude to incorporating commercial goals as part of each product release.
• Proven ability to lead delivery teams - drive the day-to-day delivery process, including clearing blockers, and ensuring backlog items are prioritised, developed, and released on time while meeting defined product outcomes.
• Demonstrated acumen for synthesising market and customer insights into winning product visions and concepts.
• Continuous improvement mentality in all aspects; including product processes, ceremonies, and personal development.
• Love of data (both qualitative and quantitative) and turning insights into actions that drive conversion, engagement, and usage.
• Keep Active – All employees get aFitness First Platinum gym membership.
• Daily Fuel – Coffee's on us – you'll get a coffee card to grab your favourite pick-me-up every day. Breakfast and snacks? We've got you - our kitchen is well stocked with fresh fruit, bread, cereal, and nutritious treats. We also offer regular catered lunches, asking you what you want, giving you the food, you love.
• Wellness Days - On top of annual leave, all employees get one Wellness Day off per month. Whether you're pursuing physical activities, cultivating your mental wellbeing, or supporting your community... this is your time to switch off from work and fill your cup.
• Monthly Massages - Relax and recharge to stay on top of your physical and mental game. We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it. Relieve physical tension and improve your wellbeing with a well-deserved massage.
• Bonus Shares - We offer our dedicated employees' performance-based bonuses, providing financial incentives to drive high performance. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.
• Counselling - All our employees and their direct families get access to free counselling. This is a completely confidential service. Our commitment to mental health means that professional help is always available when needed.
• Fun Activities - We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah, we've got a boat), these monthly team building activities will keep you feeling valued and connected.
• Legal Services - Our employees get access to free legal services – from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches.

Our Values:

• The 1%'ers add up - Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success.
• We are dependable and trustworthy - Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them.
• We are committed to growth - Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people.
• Our people make the difference - Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives.

Our Hiring Process – We like to keep it simple:

• Initial conversation with our Talent Team – As a way of introduction to CreditorWatch and get to know yourself.
• Hiring Manager meeting – to understand if there is a fit from both sides.
• Functional / Case Challenge meeting – this is a chance for you to show case your skills.
• Values / Culture meeting – to ensure we align to your Values, and you align to ours.

We are committed to you:

We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.

We are an equal opportunity employer, and we are committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.