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    Federal Government - Hobart, Australia - Randstad

    Randstad
    Randstad Hobart, Australia

    5 days ago

    randstad background
    Description

    APS5 Complaints Officer
    Contract length: May 2024 to 22 May 2026Hourly Rate: $55 per hour + superLocation: Hobart
    Only available for Australian Citizens
    Requirement: previous Federal Government experience

    Responsibilities:

    • Assessing and monitoring complaints and other regulatory intelligence,
    • Managing a caseload of complaints, including the assessment of complex matters and escalating incidents for investigation or other action where necessary.
    • Identifying and providing advice on trends and issues through the oversight and review of complaints
    • Completing assessments of complaints and other regulatory intelligence to a quality standard within agreed timeframes.
    • Developing and maintaining strategic relationships with a large and diverse range of external stakeholders, including state and territory counterparts, service providers, and regulatory bodies to facilitate the work of the function.
    • Preparing complex and/or sensitive correspondence and corporate documentation, including reports, briefings and submissions.
    • Contributing to a learning culture where expertise can be developed and appropriately shared.
    • Contributing to supporting and building capability in a team environment through input in team and national forums.

    Apply directly using the link provided or by submitting your CV. For confidential discussion, please don't hesitate to contact me:

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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