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    IT Support Technician - Sydney, Australia - Attribute Group

    Attribute Group
    Attribute Group Sydney, Australia

    5 days ago

    Default job background
    Description

    IT Support Technician – Western Sydney

    Contract: 3 months (likely extensions to follow), start ASAP, $600 - $640 inc. super, p/d.

    Attribute is pleased to partner with this household brand as it looks to have a highly skilled IT Support Technician join their team. The successful candidate will provide front-line support to a major supply chain distribution centre for an enterprise level organisation.

    We are looking for an IT Support Technician who has extensive experience but not limited to: end user support, network devices installation/ configuration and ITSM systems at an enterprise level. Combine this with excellent stakeholder management and presentation skills to operate in a high growth, highly agile, fast paced environment.

    The position:

    Provide front line IT support to an enterprise level distribution centre based in Minchinbury.

    Outline of duties and responsibilities:

    End User Support:

    • User Account creation/ troubleshooting
    • Troubleshoot application access issues
    • Troubleshoot Windows 10 issues

    PC, Laptop, Chromebook, Mobile phones:

    • Physical support of the device including patch deployment, connectivity
    • SOE Build for DC office user device
    • Installation new PCs and Laptops including applications
    • Onboarding of users

    Network Devices

    • Support of Warehouse scanners, printers and special tablets (Windows 10)

    Telephony Support

    • Moves/adds/changes
    • Handset programming (both VOIP and DECT)

    Hangout Room / Meeting room maintenance

    • Manage Google Hangout meet room devices
    • Assist users with meeting room I.T. device setup

    ITSM System

    • Ability to use the Incident/Problem application to allocate and update incident tick assignments (ServiceNow)

    The ideal candidate's capabilities include:

    • Microsoft Windows 10 administration and basic network support certification
    • Minimum of 3 to 5 years solid experience working face to face with users
    • Self motivated customer friendly attitude

    Employer Benefits:

    • An attractive remuneration day rate contract is up for grabs
    • The opportunity to collaborate with some of the brightest and best minds in Australia
    • Training and Education - The opportunity to be innovative leveraging great partnerships with Google, Microsoft and others

    If this role is of interest, please contact Jon at for more information.

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